Front Office Specialist @ Shallowford

5000 Wellstar Medical Group, LLC; Chattanooga (TN); On-site; USD 35,000 - 46,000; Full time

Job summary

Wellstar Medical Group, LLC is seeking a Front Office Specialist to deliver exceptional patient service, register and schedule patients, and support front office operations.

The role emphasizes greeting patients, handling cash, coordinating with clinical staff, and maintaining accurate records within the EHR system.

Ideal candidates have 1–2 years of front office experience in healthcare and a high school diploma or GED, contributing to a welcoming and efficient patient experience.

Qualifications

• 1-2 years administrative front office experience in a physician practice or health care setting.
• High School Diploma or GED required.

Responsibilities

• Greet patients and guests warmly in person or on the phone.
• Register and schedule patients; check in/out and collect payments.
• Manage cash, verify balances, and balance reports.
• Coordinate with clinical staff and providers as part of a team.
• Assist with administrative tasks and reminders for appointments.

Skills

Customer service

Communication

Administrative tasks

Cash handling

Scheduling

Education

High School Diploma / GED

Tools

Experion EHR

Job description

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift Various (United States of America)

Job Summary:

The Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focus to WellStar's patients and customers. This includes greeting customers, registering patients at check-in and check out, answering telephones, scheduling appointments, cash management, and/or administrative functions that support the practice's operations. The FOS is an important team member in achieving patient experience, employee engagement, and financial goals. This position is considered a highly functioning position where the team member must be able to multi-task while at the same time communicate with various customers.

Core Responsibilities and Essential Functions:

Customer Service

• a. In Adherence to our AIDET principles, the FOS will greet patients and guests in a warm, friendly manner in person or on the telephone; identifying self and practice.
• b. Answering incoming calls; directing to appropriate personnel, taking messages when appropriate within the EHR, handling non-clinical processes, and scheduling patient appointments as requested.
• c. Communicating quickly and often with patients, if there is a delay or wait for patient care.
• d. Working with both clinical staff and providers in a team approach.
• e. Managing patient call wait times; being alert to queues in the system, responding to voicemails and messages timely, offer options to call patients back, if they are on hold too long

Operations/Revenue Cycle

• a. Registering/scheduling patients for appointments; ensuring patient insurance eligibility through Experion, checking in patients, scanning insurance cards and ID into the EHR, and ensuring completion of all necessary paperwork.
• b. Collecting co-pays and any outstanding balances, adherence to the WMG LD90 cash management policy.
• c. Managing cash allowance; verifying opening balance, ensuring all correct change and collections are made and accounted for, accurately balancing superbills/posting report with bank bag for each daily close.
• d. Checking patients out; collecting any deductibles or self pay account balances, setting up payment arrangements on balances, and/or scheduling next appointment visits
• e. Contacting patients for appointment reminders

Administrative

• Coordinating with the clinic for pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests
• Other duties as assigned by management.

Required Minimum Education:

High School Diploma / GED

General Required Minimum License(s) and Certification(s):

All certifications are required upon hire unless otherwise stated.

Required Minimum Experience:

1-2 years administrative front office experience in a physician practice or health care setting

Preferred and Previous customer service experience

Required Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more. Nationally ranked and locally recognized for our high-quality care and inclusive culture, Wellstar is one of Georgia’s largest and most integrated healthcare systems. Every day, 24,000+ of us work together to provide personalized care for patients at every age and stage of life – and our team members are the foundation of that care.

Mission, Vision & Values

OUR MISSION:

To enhance the health and well-being of every person we serve.

OUR VISION:

Deliver world‑class healthcare to every person, every time.

OUR VALUES:

• We serve with compassion
• We pursue excellence
• We honor every voice

Culture of Excellence Wellstar consistently receives attention and accolades from national organizations that set the standards for world‑class care. Our system-wide practice of safety principles, assessing and addressing errors and seeking feedback from our patients and customers continually earns recognition for advances in safety and quality. Featured on the FORTUNE “100 Best Companies to Work For” list and Seramount 100 Best Companies list, we not only provide top‑notch care for our patients, but also foster the culture of Wellstar as a Great Place to Work.