Front Office Specialist - Pediatrics - Smyrna

5000 Wellstar Medical Group, LLC; Smyrna (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Wellstar Health System in Smyrna, GA seeks a Front Office Specialist to deliver outstanding patient service in a busy clinic. You will register patients, answer phones, schedule appointments, collect payments, and perform front desk duties to support operations.

The role requires 1–2 years of front office experience in healthcare, HS diploma, basic computer skills, and familiarity with medical terminology. English communication is essential and teamwork is valued.

Qualifications

• High School Diploma or GED required.
• 1–2 years of administrative front office experience in a physician practice or healthcare setting.
• Proficiency with basic computer applications and EHR systems.

Responsibilities

• Greeting and registering patients; check-in and check-out activities.
• Answering calls, scheduling appointments, and directing inquiries.
• Collecting co-pays and managing daily cash and postings.

Skills

Computer skills

Medical terminology

Insurance filing

Verbal communication

Written communication

Education

High School Diploma / GED

Tools

Experion

Job description

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift Day (United States of America)

Job Summary

The Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focus to WellStar's patients and customers. This includes greeting customers, registering patients at check-in and check out, answering telephones, scheduling appointments, cash management, and/or administrative functions that support the practice's operations. The FOS is an important team member in achieving patient experience, employee engagement, and financial goals. This position is considered a highly functioning position where the team member must be able to multi-task while at the same time communicate with various customers.

Core Responsibilities and Essential Functions

Customer Service

• In Adherence to our AIDET principles, the FOS will greet patients and guests in a warm, friendly manner in person or on the telephone; identifying self and practice.
• Answering incoming calls; directing to appropriate personnel, taking messages when appropriate within the EHR, handling non-clinical processes, and scheduling patient appointments as requested.
• Communicating quickly and often with patients, if there is a delay or wait for patient care.
• Working with both clinical staff and providers in a team approach.
• Managing patient call wait times; being alert to queues in the system, responding to voicemails and messages timely, offer options to call patients back, if they are on hold too long.

Operations/Revenue Cycle

• Registering/scheduling patients for appointments; ensuring patient insurance eligibility through Experion, checking in patients, scanning insurance cards and ID into the EHR, and ensuring completion of all necessary paperwork.
• Collecting co-pays and any outstanding balances, adherence to the WMG LD90 cash management policy.
• Managing cash allowance; verifying opening balance, ensuring all correct change and collections are made and accounted for, accurately balancing superbills/posting report with bank bag for each daily close.
• Checking patients out; collecting any deductibles or self pay account balances, setting up payment arrangements on balances, and/or scheduling next appointment visits.
• Contacting patients for appointment reminders.

Administrative

• Coordinating with the clinic for pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests.
• Other duties as assigned by management. Performs other duties as assigned. Complies with all WellStar Health System policies, standards of work, and code of conduct.

Required Minimum Education

High School Diploma / GED General

Required Minimum License(s) and Certification(s)

All certifications are required upon hire unless otherwise stated.

Additional License(s) and Certification(s)

Required

Required Minimum Experience

1-2 years administrative front office experience in a physician practice or health care setting. Preferred and Previous customer service experience.

Required Minimum Skills

• Computer skills essential.
• Medical terminology including coding needed (CPT-4, ICD-9, and HCPCS) preferred.
• Knowledge of insurance filing and requirements.
• Strong verbal and written communication skills.
• Must be able to communicate and understand verbal and written English language and display a positive attitude while working in a team setting.

Join us and discover the support to do more meaningful work - and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more. Nationally ranked and locally recognized for our high-quality care and inclusive culture, Wellstar is one of Georgia’s largest and most integrated healthcare systems. Every day, 24,000+ of us work together to provide personalized care for patients at every age and stage of life - and our team members are the foundation of that care.

Mission, Vision & Values

At a time when the healthcare industry is changing rapidly, Wellstar remains committed to exceeding patients’ and team members’ expectations, while transforming healthcare delivery.

OUR MISSION: To enhance the health and well-being of every person we serve.

OUR VISION: Deliver world-class healthcare to every person, every time.

OUR VALUES: We serve with compassion. We pursue excellence. We honor every voice. Culture of Excellence.

Wellstar consistently receives attention and accolades from national organizations that set the standards for world-class care. Our system-wide practice of safety principles, assessing and addressing errors and seeking feedback from our patients and customers continually earns recognition for advances in safety and quality. Featured on the FORTUNE "100 Best Companies to Work For" list and Seramount 100 Best Companies list, we not only provide top-notch care for our patients, but also foster the culture of Wellstar as a Great Place to Work.