Front Office Specialist - Internal Medicine Austell

5000 Wellstar Medical Group, LLC; United States; On-site; USD 34,000 - 52,000; Full time

Job summary

Wellstar is seeking a Front Office Specialist to greet patients, register them at check-in/check-out, answer phones, schedule appointments, and support daily practice operations. This role emphasizes exceptional customer service, accuracy, and teamwork within a health system.

The position requires strong communication skills, medical terminology familiarity, and the ability to multi-task in a fast-paced environment while contributing to patient experience and financial goals.

Qualifications

• High school diploma or equivalent is required.
• 2 years administrative front office experience in a physician practice or health care setting is preferred; customer service experience is required.
• Computer skills are essential; medical terminology including CPT-4, ICD-9 and HCPCS is preferred.
• Knowledge of insurance filing and requirements; strong verbal and written communication; English language proficiency in a team environment.

Responsibilities

• Greet customers and register patients at check-in and check-out.
• Answer phones, schedule appointments, and support front-office operations.
• Handle cash management and other administrative tasks to support the practice.

Skills

Computer skills

Medical terminology

Insurance filing

Verbal & written communication

Teamwork

Education

High school diploma or equivalent

Job description

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift Day (United States of America) Overview

The Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focus to WellStar's patients and customers. This includes greeting customers, registering patients at check-in and check out, answering telephones, scheduling appointments, cash management, and/or adiminstrative functions that support the practice's operations. The FOS is an important team member in achieving patient experience, employee engagement, and financial goals. This position is considered a highly functioning position where the team member must be able to multi-task while at the same time communicate with various customers.

Qualifications Required

Minimum Education

High school diploma or equivalent is Required Required

Minimum Experience

2 years administrative front office experience in a physician practice or health care setting is Preferred Previous customer service experience is Required Required

Minimum Skills

Computer skills essential. Medical terminology including coding needed (CPT-4, ICD-9, and HCPCS) preferred. Knowledge of insurance filing and requirements. Strong verbal and written communication skills. Must be able to communicate and understand verbal and written English language and display a positive attitude while working in a team setting.

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more. Nationally ranked and locally recognized for our high-quality care and inclusive culture, Wellstar is one of Georgia’s largest and most integrated healthcare systems. Every day, 24,000+ of us work together to provide personalized care for patients at every age and stage of life – and our team members are the foundation of that care.

Mission, Vision & Values

At a time when the healthcare industry is changing rapidly, Wellstar remains committed to exceeding patients’ and team members’ expectations, while transforming healthcare delivery.

OUR MISSION: To enhance the health and well-being of every person we serve.

OUR VISION: Deliver world-class healthcare to every person, every time.

OUR VALUES:

• We serve with compassion
• We pursue excellence
• We honor every voice

Culture of Excellence

Wellstar consistently receives attention and accolades from national organizations that set the standards for world-class care. Our system-wide practice of safety principles, assessing and addressing errors and seeking feedback from our patients and customers continually earns recognition for advances in safety and quality. Featured on the FORTUNE “100 Best Companies to Work For” list and Seramount 100 Best Companies list, we not only provide top-notch care for our patients, but also foster the culture of Wellstar as a Great Place to Work.