Front Office Specialist / Receptionist

Southwoods Health; Boardman Township (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Southwoods Health is seeking a Front Office Specialist for our Transitional Care Management Clinic. You are the patient’s first contact, greeting visitors, handling registrations, and securing accurate medical, financial, and insurance details.

You will manage calls, schedule appointments, collect co-pays, and update EMR data while supporting clinical staff and ensuring compliance with OSHA, ODH, and facility policies.

Qualifications

• Prior medical receptionist experience is preferred.
• Proficiency in Microsoft Office is required.
• Training in medical terminology or office administration is ideal.
• Exceptional customer service, organization, and attention to detail.

Responsibilities

• Greet visitors and manage intake paperwork.
• Answer inbound calls and route messages.
• Schedule patient appointments and monitor reception area flow.
• Collect patient co-pays and balance cash drawer.
• Update patient insurance and demographics in the EMR.
• Process pharmacy prescription requests and test authorizations.
• Maintain compliance with OSHA, ODH, and facility policies.

Skills

Customer service

Communication

Attention to detail

Organization

Education

Medical terminology training or office administration training

Tools

Microsoft Office

Job description

Location: Boardman, OH

Job Id:2994-PJF 911

# of Openings:1

Location: Boardman, OH (Main Campus)
Schedule: Full-time. Monday – Friday. Day shift.

Experience the Southwoods Difference

At Southwoods Health, it’s not just about the treatment—it’s about how you’re treated. We are seeking a professional Front Office Specialist for our Transitional Care Management Clinic. This role is a patient's first point of contact.

The Role

You will welcome visitors, manage phone calls, and handle registration. You will secure accurate medical, financial, and insurance details.

Key Responsibilities:

• Patient Check-In: Greet visitors warmly and distribute required intake paperwork.
• Communication: Answer inbound phone calls. Route calls or take accurate messages.
• Scheduling: Book patient appointments and monitor reception area traffic flow.
• Financials: Collect patient co-pays. Balance cash drawers and finalize daily deposits.
• Data Entry: Update patient insurance and demographics inside the EMR.
• Clinical Support: Process pharmacy prescription requests and handle test authorizations.
• Compliance: Maintain strict compliance with OSHA, ODH, and facility policies.

Qualifications

• Experience: Prior medical receptionist experience is preferred.
• Tech Skills: Basic proficiency in Microsoft Office is required.
• Education: Training in medical terminology or office administration is ideal.
• Soft Skills: Exceptional customer service, organization, and attention to detail.