Concierge

Southwoods Health; Boardman Township (OH); On-site; USD 18,000 - 28,000; Full time

Job summary

Southwoods Health in Boardman, OH is seeking a professional Concierge to serve as a liaison between patients, families, and clinical staff. You will provide real-time status updates, guide families through the facility, and ensure a warm, comfortable environment.

The role emphasizes hospitality, efficient registration assistance, and maintaining a welcoming environment, with responsibilities spanning patient greeting, communication between clerical and clinical teams, and basic waiting-area

Qualifications

• Strong communication and problem-solving skills.

Responsibilities

• Greet patients and families, assist with registration, and escort to waiting or clinical areas.

Skills

Communication skills

Problem-solving

Professional demeanor

Typing skills

Medical receptionist experience

Job description

About The Role

Southwoods Health is seeking a professional Concierge to serve as a vital liaison between patients, their families, and our clinical staff. In this role, you will provide real-time patient status updates, guide families through the facility, and ensure a warm, comfortable environment.

Essential Duties

• Patient Hospitality: Greet patients and families, assist them with the registration process, and escort them to appropriate waiting or clinical areas.
• Communication: Serve as the bridge between clerical and clinical personnel to keep families informed of procedure timelines or delays.
• Comfort Services: Tend to special requests and maintain beverage, snack, and linen supplies in the waiting areas.
• Administrative Support: Assist with medical receptionist duties as needed.
• Compliance: Ensure all processes within the physician practice maintain compliance with relevant regulatory agencies (e.g., OSHA, ODH, BOP, TJC).

Location: Boardman, OH

Schedule: Full-time

Qualifications

• Strong communication and problem-solving skills.
• A consistently professional demeanor anchored by strong ethical and moral principles.
• Proficiency with computers and solid typing skills.
• Prior experience as a medical receptionist is preferred but not required.

At Southwoods, it's not just about the treatment, but how you're treated. #SWH