Front Office Specialist - Spalding Gastroenterology & Digestive Health

Wellstar Health System; Griffin (GA); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Wellstar Health System in Georgia seeks a Front Office Specialist to deliver exceptional patient service, greet and register patients, schedule appointments, and assist with check-in/out and cash handling. The role supports care teams and handles insurance verification via the EHR.

A High School Diploma and 2 years front-office experience are preferred; strong communication and teamwork are essential. Experience with medical terminology and cash management is advantageous.

Qualifikationen

• High School Diploma required.
• 2 years administrative front office experience in a physician practice or health care setting preferred.
• Medical terminology including CPT-4, ICD-9, HCPCS preferred.
• Strong verbal and written communication skills; English proficiency required.

Aufgaben

• Greet patients and guests warmly in person or on the phone.
• Answer incoming calls, schedule appointments in the EHR, and take messages.
• Register and check-in/out patients; verify insurance eligibility and collect necessary paperwork.
• Collect co-pays and outstanding balances; apply cash handling procedures.
• Balance superbills and postings with daily cash; ensure accurate accounting.
• Coordinate with clinic staff for representatives, visitors, samples, and other requests.

Kenntnisse

Verbal and written communication

Teamwork

English language proficiency

Ausbildung

High School Diploma

Tools

Experion EHR

Jobbeschreibung

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift

Day (United States of America)

Job Summary

The Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focus to WellStar's patients and customers. This includes greeting customers, registering patients at check-in and check out, answering telephones, scheduling appointments, cash management, and/or adiminstrative functions that support the practice's operations. The FOS is an important team member in achieving patient experience, employee engagement, and financial goals. This position is considered a highly functioning position where the team member must be able to multi-task while at the same time communicate with various customers.

Customer Service

Core Responsibilities and Essential Functions:

• a. In Adherence to our AIDET principles, the FOS will greet patients and guests in a warm, friendly manner in person or on the telephone; identifying self and practice.
• b. Answering incoming calls; directing to appropriate personnel, taking messages when appropriate within the EHR, handling non-clinical processes, and scheduling patient appointments as requested.
• c. Communicating quickly and often with patients, if there is a delay or wait for patient care.
• d. Working with both clinical staff and providers in a team approach.
• e. Managing patient call wait times; being alert to queues in the system, responding to voicemails and messages timely, offer options to call patients back, if they are on hold too long Operations/Revenue Cycle:
• a. Registering/scheduling patients for appointments; ensuring patient insurance eligibility through Experion, checking in patients, scanning insurance cards and ID into the EHR, and ensuring completion of all necessary paperwork.
• b. Collecting co-pays and any outstanding balances, adherence to the WMG LD90 cash management policy.
• c. Managing cash allowance; verifying opening balance, ensuring all correct change and collections are made and accounted for, accurately balancing superbills/posting report with bank bag for each daily close.
• d. Checking patients out; collecting any deductibles or self pay account balances, setting up payment arrangements on balances, and/or scheduling next appointment visits
• e. Contacting patients for appointment reminders Administrative:
• Coordinating with the clinic for pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests
• Other duties as assigned by management.

Required Minimum Education

High School Diploma Other

Required Minimum Experience

2 years administrative front office experience in a physician practice or health care setting is Preferred

Previous Customer Service Experience Required

Required Minimum Skills:

Computer Skills Essential.

Medical terminology including coding needed (CPT-4, ICD-9, and HCPCS) preferred.

Knowledge of insurance filing and requirements.

Strong verbal and written communication skills.

Must be able to communicate and understand verbal and written English language and display a positive attitude while working in a team setting.

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.