Front Office Specialist I - TCP Post Oak

Texas Children's Hospital; Houston (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider in Houston seeks a Front Office Specialist I to manage patient scheduling, greet visitors, and handle billing information. This role requires attention to detail and the ability to work in a fast-paced environment. Join a dedicated team committed to pediatric care and community health.

Qualifications

• 1 year or more of related experience.

Responsibilities

• Greet patients and visitors upon arrival.
• Assist patients with check-in/check-out.
• Enter hospital charges into the electronic billing system.

Skills

Bilingual

Education

HS Diploma or GED

Job description

Position: Front Office Specialist I - TCP Post Oak

Talent Area: Administrative Support

Full/Part Time: Full time

Location: Houston, TX, US

Department: TCP Post Oak

Shift: M-F 8:00a-5:00p

Job ID: 417416

We are searching for a Front Office Specialist I — someone who works well in a fast-paced setting. In this position, you will coordinate and perform the scheduling of patients, receive and greet visitors, answer and handle incoming calls, coordinate the referral process, enter accurate billing information into the system, and transmit accurate claims.

Think you’ve got what it takes?

As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

Responsibilities:

1. Greet patients and visitors upon arrival utilizing Creating SMILES philosophies and AIDET principles.
2. Assist patients with check-in/check-out.
3. Answer telephone within three (3) rings and direct calls per practice protocol.
4. Document complete and error-free messages in telephone encounters and route to appropriate areas per practice protocol.
5. Enter hospital charges into the electronic billing system with 100% accuracy and within timelines established by practice protocol.
6. Assess patient’s eligibility for referral by verifying coverage with payer prior to initiating referral.
7. Document eligibility in the electronic health record per practice protocol.
8. Demonstrate ability to use judgment when scheduling provider’s template.
9. Verify and document coverage of services prior to patient being seen by a provider per practice protocol.
10. Monitor Account Work queue and Patient Work queue weekly and determine appropriate corrective actions and complete required corrections.
11. Ensure electronic health record is complete and ready for provider use prior to patient being seen.
12. Collect and disseminate mail and deliveries per practice protocol.
13. Monitor returned mail work queue and correct entries in electronic billing system within fourteen (14) days.

Qualifications Required:

• HS Diploma or GED
• 1 Year or more of related experience
• Bilingual highly preferred

About Texas Children’s

Texas Children’s Pediatrics is the nation’s largest primary pediatric care network with more than 200 physicians dedicated to the health care needs of infants to teenagers in over 50 locations throughout the greater Houston area. Our goal is to build a community of healthy children. The Texas Children's Pediatrics Community Cares Program provides trusted, high-quality pediatric medical services for children who might otherwise seek care from emergency centers or go without care due to low family incomes or lack of health insurance.

Join our community of over 14,000 dedicated team members by visiting texaschildrenspeople.org for career opportunities.

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions without regard to disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status, or any other protected status unrelated to job performance.