Front Office Specialist - Corporate Office

SouthEast Alaska Regional Health Consortium; Juneau (AK); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid parental leave

Retirement plan

Dental

Vision

Life insurance

Long-term disability

Short-term disability

Job summary

SouthEast Alaska Regional Health Consortium (SEARHC) seeks a receptionist for the Executive Office Building in Juneau, AK. You will be the first point of contact for patients, staff and visitors, handling phones, mail and front-desk support with professional courtesy.

Responsibilities include scheduling, light clerical work, organizing materials, assisting Patient Experience and front-end staff, and coordinating with management to ensure a welcoming, efficient environment in a nonprofit health

Qualifications

• High school diploma or GED required.
• Experience in front desk or office support roles.
• Strong communication and customer service skills.

Responsibilities

• Answer and direct phone calls, greet guests, and route inquiries.
• Provide clerical support to front-end staff and Patient Experience.
• Schedule, file, and manage mail and documents; assist with travel as needed.
• Support project work and generate basic reports as required.

Skills

Customer service

Communication

Office administration

Multitasking

Education

High School diploma or GED

Tools

MS Office

Job description

Pay Range:$25.00 - $31.88 This position functions as the receptionist in the SEARHC (SouthEast Alaska Regional Health Consortium) Executive Office Building and provides support for the front-end staff and Patient Experience department. This assistance includes organization, analysis, and project support along with clerical duties including answering and directing phone calls, receiving and distributing mail and packages. This position interacts with the general public, staff, and management. This position is crucial as it creates positive and welcoming first impressions for public, staff and management.SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.Shift DetailsM-F 8:00am - 5:00pmKey Essential Functions and Accountabilities of the JobProvides project assistance as assigned including organization, projects, analysis, performing complex searches, and problem solving.Provides high level administrative/clerical support to the System Director of Patient Experience including scheduling, arranging travel, memo writing, word processing, creating spreadsheets and presentations, scanning, faxing, and filing.Office management including ordering office supplies, greeting guests, placing, and receiving calls. Must be able to multitask and be organized.May provide support to Patient Experience functions with various electronic systems for reporting and policy management.May assist with processing Healing Hand Foundation applications.Schedules conference rooms and prepare and post daily conference room schedules.Other duties as assigned.Additional Details:Education, Certifications, and Licenses RequiredHigh School diploma or GEDValid Driver’s LicenseExperience RequiredThree years of office or administration assistant experience.Knowledge ofCustomer service conceptsGeneral medical termsPrivacy rules and regulationsKnowledge of customs and values of Alaska Native peopleKnowledge of local and regional community resources sand how to access them.Skills inEffective oral and written communications.Ability toAbility to understand and carry out written & oral instructions.Ability to display a strong interpersonal demeanorAbility to pay meticulous attention to detail.Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.Ability to have a sense of courteousness and respect when working with staff and patients.Ability to work independently or as a team memberPosition Information:Work Shift:OT 8/40If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!