Front Office Coordinator - Surgery

UNAVAILABLE; Dallas (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

Paid time off

401k with company match

Wellness program

Tuition reimbursement

Employee assistance program

Discounts

Job summary

Texas Colon & Rectal Specialists in Dallas, TX is seeking a Front Office Coordinator to support patient registration, insurance verification, scheduling and front desk operations. You will work closely with our Texas Oncology team to ensure accurate data entry, patient communication and efficient clinic flow.

The ideal candidate has strong multitasking abilities, knowledge of medical terminology and excellent interpersonal skills to assist patients and staff in a busy oncology/hematology setting.

Qualifications

• High school diploma or equivalent required.
• Knowledge of patient registration and insurance verification procedures.
• Knowledge of medical terminology.
• Ability to type patient information with correct grammar and punctuation.
• Proficient computer, copier, fax, scanner and multi-line phone skills.
• Ability to multitask and cover other front office duties as needed.
• Clear, compassionate communication with patients and staff.
• Ability to read and follow instructions and work with others.

Responsibilities

• Coordinate front office work and patient flow for efficient care.
• Answer and direct telephone calls; assist callers with questions.
• Maintain physician/clinic schedules and accurate patient data in the system.
• Enter insurance and demographic information into the patient accounting system.
• Ensure medical records are scanned into EMR for established patients.
• Review balances and determine patient financial responsibility for procedures.
• Handle check-out tasks, schedule follow-ups, and provide education materials.
• Balance receipts and reconcile daily work.
• Create office-based claims and manage referrals.
• Maintain workflow dashboard and track no-shows and missed slips.

Skills

Registration procedures

Insurance verification

Medical terminology

Computer skills

Multi-tasking

Communication skills

Patient interaction

Teamwork

Education

High school diploma or equivalent

Tools

EMR system

Office equipment

Phone system

Job description

Overview

Texas Colon & Rectal Specialists is looking for a Front Office Coordinator to join our team! This position will work and support our Dallas, Texas location.

Texas Colon & Rectal Specialists is a specialty surgical division within Texas Oncology that is committed to providing leading-edge treatments for colon and rectal diseases and disorders. We areone of the largest colorectal care specialist groups in the United States. We are committed to growing our mission to provide our patients with the most advanced, compassionate colorectal healthcare. Being a large group simply means we can offer more convenience to our patients. Texas Colon & Rectal Specialist (TCRS) is here to provide our patients with leading-edge treatment for anal abscesses, fistulas, fissures, colon cancer, hemorrhoids, and ostomy care.

Why work for us?

Come join our team that is responsible for helping lead Texas Oncology in treating more patient diagnosed with cancer than any other provider in Texas. We offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a generous PTO program, a 401k plan that comes with a company match, a Wellness program that rewards you practicing a healthy lifestyle, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers.

Join a Team That Invests in Your Future

At Texas Oncology, we recognize the long-term impact of our people and are committed to rewarding performance and potential. That’s why select roles may be eligible to participate in our Long-Term Incentive Plan (LTIP): an incentive program designed to attract, retain, and reward top talent.

What is the Long-Term Incentive Plan (LTIP)?

Long-Term Incentive Plan (LTIP): is an incentive program that typically vests over a three-year period and is tied to both individual performance and the operational success of Texas Oncology. Awards are discretionary and based on your position, performance, and potential for future career growth at Texas Oncology. Awards are reviewed and approved during the annual compensation review. LTIP awards are subject to your continued employment through the award payment date, and are governed by the written terms and conditions of the LTIP document.

What does a Front Office Coordinator do?

Responsible for general clinic office functions that support efficient and effective patient care including patient registration, insurance verification, collection of applicable co-insurance and/or co-payments and scheduling of diagnostic and follow-up appointments and procedures. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

Qualifications

The ideal candidate for theFront Office Coordinator rolewill have the following background and experience:

• High school diploma or equivalent
• Knowledge of patient registration and insurance verification procedures.
• Knowledge of medical terminology.
• Knowledge of grammar, spelling, and punctuation to type patient information.
• Skill in operating a computer, copy machine, fax machine, scanner and multi-line telephone.
• Skill in multi-tasking and preparedness to cover other front office and clinic functions as necessary.
• Ability to speak clearly, concisely and compassionately.
• Ability to read, understand and follow oral and written instruction.
• Ability to establish and maintain effective working relationships with patients, employees, and the public

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment may occur.

Responsibilities

The essential duties and responsibilities (including but not limited to):

• Coordinates all front office work and patient flow activities.
• Answer telephone calls, re-direct calls as appropriate, and assist callers with questions or concerns.
• Maintain accurate, real-time, physician/clinic schedules ensuring that patients are scheduled properly.
• Enter patient insurance and demographic information, including any new/updated information into the patient accounting system.
• Ensure historical medical record is scanned into EMR, for established patients.
• Review patient balances, and insurance coverage levels to determine patient financial responsibility, including co-insurance rates for in-office procedures.
• Perform all check-out tasks including scheduling patients for follow-up appointments, and printing educational material and patient visit summaries as requested.
• Balance receipts daily and reconciles daily work.
• Create office-based claims
• Confirm referrals are current and in the chart
• Assist in retrieving in office procedure precertification’s
• Maintain the Workflow dashboard which includes missing slips & no shows