Front Office Scheduler & Patient Care Support

Jordan Health Products; City of Rochester (NY); On-site; USD 37,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

403b retirement plan

Professional development allowance

Job summary

Jordan Health is seeking a Scheduler/Receptionist Union to join our patient services team in Rochester, NY. This role schedules patient appointments using our computerized system and supports clerical operations to ensure a smooth front desk workflow.

The ideal candidate will have a High School diploma, healthcare/office experience, strong keyboarding, and excellent customer service. Proficiency with ECW or willingness to learn is preferred; bilingual skills are considered a plus.

Qualifications

• High School diploma or equivalent required.
• 1 year of directly related experience in a health care setting preferred.
• 2 years working in a customer-facing role with competing priorities.
• Accurate keyboarding skills and ability to use a multi-line phone system.
• Knowledge of customer service principles and practices.
• Computer or business school training is desirable.
• Bilingual abilities are preferred.

Responsibilities

• Schedule patient appointments and manage schedule-related transactions.
• Support clerical functions within the front office.
• Contribute to an exceptional patient and clinical team experience.
• Maintain accurate patient intake and front desk processes.

Skills

MS Office Applications

Customer service

Accurate keyboarding

Multitasking

Bilingual preferred

ECW or similar familiarity

Education

High School diploma or equivalent

1 year healthcare related experience

2 years customer interaction experience

Knowledge of customer service principles

Tools

eClinicalWorks

Microsoft Office Suite

Office equipment

Job description

Jordan Health is seeking a Scheduler/Receptionist Union to join our patient services team in Rochester, NY. This role schedules patient appointments using our computerized system and supports clerical operations to ensure a smooth front desk workflow.

The ideal candidate will have a High School diploma, healthcare/office experience, strong keyboarding, and excellent customer service. Proficiency with ECW or willingness to learn is preferred; bilingual skills are considered a plus.