SCHEDULER RECEPTIONIST

Jordan Health Products; City of Rochester (NY); On-site; USD 37,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

403b retirement plan

Professional development allowance

Job summary

Jordan Health is seeking a Scheduler/Receptionist Union to join our patient services team in Rochester, NY. This role schedules patient appointments using our computerized system and supports clerical operations to ensure a smooth front desk workflow.

The ideal candidate will have a High School diploma, healthcare/office experience, strong keyboarding, and excellent customer service. Proficiency with ECW or willingness to learn is preferred; bilingual skills are considered a plus.

Qualifications

• High School diploma or equivalent required.
• 1 year of directly related experience in a health care setting preferred.
• 2 years working in a customer-facing role with competing priorities.
• Accurate keyboarding skills and ability to use a multi-line phone system.
• Knowledge of customer service principles and practices.
• Computer or business school training is desirable.
• Bilingual abilities are preferred.

Responsibilities

• Schedule patient appointments and manage schedule-related transactions.
• Support clerical functions within the front office.
• Contribute to an exceptional patient and clinical team experience.
• Maintain accurate patient intake and front desk processes.

Skills

MS Office Applications

Customer service

Accurate keyboarding

Multitasking

Bilingual preferred

ECW or similar familiarity

Education

High School diploma or equivalent

1 year healthcare related experience

2 years customer interaction experience

Knowledge of customer service principles

Tools

eClinicalWorks

Microsoft Office Suite

Office equipment

Job description

Description

The health services that became the Anthony L Jordan Health Corporation (Jordan Health) began more than 100 years ago, in 1904. As one of the first 5 Federally Qualified Health Centers (FQHC) established in the nation, its roots are steeped in service to those who face barriers to health and health care, meeting their need for comprehensive medical, dentistry, behavioral health, and community services. Starting in northeast Rochester, NY, Jordan Health has since expanded to become a network of primary care offices and health centers serving residents living in three quadrants of Rochester, NY and in Canandaigua, N.Y.

Jordan Health is now seeking a Scheduler/Receptionist Union who, under the guidance of the Front Office Supervisor, is primarily responsible for working as a member of the patient services support team to provide an exceptional patient and clinical team experience. Effectively schedule patient appointments and all schedule‑related transactions using a computerized system. Effectively fulfill other related clerical functions within the department.

If you want to apply your specialized experience and education in an environment where you can make a difference and significantly impact patients’ quality of life, please consider our Scheduler/Receptionist Union opportunity.

Requirements

The Scheduler/Receptionist Union will ensure that:

• An environment which promotes an exceptional patient and team experience.
• Revenue opportunities are captured and reimbursement risk is abated.
• Patient flow to clinicians and service staff based on appointment arrangements allows Jordan Health to serve optimal number of patients.
• Jordan Health is in full compliance with all requirements related to provision of care, including billing and reimbursements.
• They are a strong Jordan team player.
• They contribute to improve clinical outcomes.

Education And Experience Required

• High School diploma or equivalent required.
• One year of directly related experience in a health care setting (such as medical secretary, medical receptionist, etc.) is strongly preferred.
• Two years working in a position requiring customer interaction, demonstrating the ability to handle competing priorities.
• Accurate keyboarding skills.
• Ability to use an office phone with special features.
• Knowledge of customer service principles and practices.
• Computer or business school training is highly desirable.
• Bilingual preferred.

Special Skills, Knowledge Required

Must be able to demonstrate competency in:

• MS Office Applications (Word, Excel, Outlook).
• High level of accuracy when completing patient intake activities.
• Ability to be resourceful and proactive when issues arise.
• eClinicalWorks or other electronic health record preferred.
• Proven work experience as a Receptionist, Front Office Representative or similar role.
• Proficiency in Microsoft Office Suite.
• Hands‑on experience with office equipment (e.g., fax machines and printers).
• Professional attitude and appearance.
• Customer service attitude.
• Tolerance for stressful situations.
• Experience with ECW or ability to quickly learn and use the system.

Benefits

Jordan Health offers a competitive salary and full benefits offering including medical, dental, vision, life insurance, and 403b retirement plan. We offer Professional Development allowance.

Equal Opportunity

Jordan Health offers equal opportunities to all persons without regard to race, color religion, age, sex, disability, national origin, ancestry, citizenship, military or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics or genetic information, or any other status protected by law.

About Jordan Health

Jordan Health is an independent FQHC, with Level III Patient-Centered Medical Home (PCMH) designation through the National Committee on Quality Assurance. Jordan Health receives funding from the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services. Jordan Health is a network of outpatient primary care offices with providers who follow a panel of patients. While independent, Jordan Health actively collaborates with the major hospital and healthcare systems in our operating area to provide a total safety net of healthcare services.