Receptionist

Anthony L. Jordan Health; City of Rochester (NY); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

403b retirement plan

Professional development

Job summary

Jordan Health seeks a Receptionist to be the first point of contact for patients, registering them for appointments, verifying insurance and demographics, and updating the EHR fields accurately.

The role supports patient flow and adherence to care and billing standards, while delivering a positive, professional experience and collaborating with the Front Office team.

Qualifications

• High School diploma or equivalent required.
• One year related health care reception experience preferred.
• Two years of customer-facing work demonstrating ability to handle priorities.
• Accurate keyboarding and proficiency with office equipment.
• Bilingual preferred.

Responsibilities

• Register patients at appointments, verify insurance and demographics.
• Update required EHR fields and ensure data accuracy.
• Support patient flow to clinicians and maintain a positive patient experience.
• Contribute to compliance with care, billing and reimbursements requirements.

Skills

Customer service

MS Office

EHR experience

Multitasking

Professional appearance

Stress tolerance

Office equipment handling

Education

High School diploma or equivalent

Tools

eClinicalWorks

Job description

Description

The health services that became the Anthony L Jordan Health Corporation (Jordan Health) began more than 100 years ago, in 1904. As one of the first 5 Federally Qualified Health Centers (FQHC) established in the nation, its roots are steeped in service to those who face barriers to health and health care, meeting their need for comprehensive medical, dentistry, behavioral health, and community services. Starting in northeast Rochester, NY, Jordan Health has since expanded to become a network of primary care offices and health centers serving residents living in three quadrants of Rochester, NY and in Canandaigua, N.Y.

Jordan Health is now seeking a Receptionist who, under the guidance of the Front Office Supervisor, is primarily responsible for serving as the critical link between the patient and the care delivered by Jordan Health clinical and service staff as the first point of contact in person. Effectively register patients when presenting for an appointment including and not limited to insurance verification, demographic verification and updating required EHR fields.

Requirements

The Receptionist will ensure that:

• An environment which promotes an exceptional patient and team experience.
• Patient flow to clinicians and team allows Jordan Health to serve optimal number of patients.
• Jordan Health is in full compliance with all requirements related to provision of care, including billing and reimbursements.
• They are a strong Jordan team player.

Education And Experience Required:

• High School diploma or equivalent required.
• One year of directly related experience in a health care setting (such as medical secretary, medical receptionist, etc.) is strongly preferred.
• Two years working in a position requiring customer interaction, demonstrating the ability to handle competing priorities.
• Accurate keyboarding skills.
• Ability to use an office phone with special features.
• Knowledge of customer service principles and practices.
• Computer or business school training is highly desirable.
• Bilingual preferred.

Special Skills, Knowledge Required:

• MS Office Applications (Word, Excel, Outlook).
• High level of accuracy when completing patient intake activities.
• Ability to be resourceful and proactive when issues arise.
• eClinicalWorks or other electronic health record preferred.
• Proven work experience as a Receptionist, Front Office Representative or similar role.
• Proficiency in Microsoft Office Suite.
• Hands-on experience with office equipment (e.g., fax machines and printers).
• Professional attitude and appearance.
• Customer service attitude.
• Tolerance for stressful situations.

Benefits:

Jordan Health offers a competitive salary and full benefits offering including medical, dental, vision, life insurance, and 403b retirement plan. We offer Professional Development allowance.

About Jordan Health:

Jordan Health is an independent FQHC, with Level III Patient-Centered Medical Home (PCMH) designation through the National Committee on Quality Assurance. Jordan Health receives funding from the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services. Jordan Health is a network of outpatient primary care offices with providers who follow a panel of patients. While independent, Jordan Health actively collaborates with the major hospital and healthcare systems in our operating area to provide a total safety net of healthcare services.

Jordan Health offers equal opportunities to all persons without regard to race, color religion, age, sex, disability, national origin, ancestry, citizenship, military or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics or genetic information, or any other status protected by law.