Front Office Representative

The CORE Institute; Town of Florida (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Southeast Orthopedic Specialists is hiring a Front Office Representative to support patient check-in, scheduling, insurance verification, and payments in a professional, welcoming environment.

You will greet patients, verify information, handle billing inquiries, and maintain HIPAA-compliant records while coordinating with clinical staff to ensure smooth operations.

Qualifications

• High school diploma or GED preferred.
• Minimum of 1 year front office or patient registration experience in a medical setting.
• Knowledge of insurance processes, medical terminology, and scheduling systems.
• Strong communication and customer service skills.
• Ability to handle sensitive situations with empathy and professionalism.
• Bilingual English/Spanish strongly preferred.
• Payment collection experience preferred.

Responsibilities

• Greet and check in patients promptly and professionally.
• Collect and verify patient demographic, insurance, and consent information.
• Schedule appointments and follow-up visits.
• Verify insurance eligibility, referrals, and authorizations.
• Collect copays, coinsurance, and outstanding balances.
• Answer basic billing and insurance questions and elevate complex issues as needed.
• Scan and update patient documents accurately.
• Communicate schedule delays to patients in the lobby.
• Maintain and balance a secure cash drawer daily.
• Follow front office procedures and HIPAA guidelines.
• Maintain a clean, organized, and confidential workspace.

Skills

Communication

Customer service

Insurance knowledge

Scheduling systems

Bilingual English/Spanish

HIPAA familiarity

Education

High school diploma or GED

Tools

Scheduling software

Insurance verification tools

Job description

Location: Seton Clinic (Jacksonville, Fl).

About Us

Established in 2001, Southeast Orthopedic Specialists is a regional leader in orthopedic care. We are committed to delivering accessible, five-star orthopedic services while continuing to grow with our patients and communities.

Position Summary

The Front Office Representative provides excellent customer service and supports efficient front office operations. This role assists with patient check-in, scheduling, insurance verification, and payment collection while maintaining a professional and welcoming environment.

Key Responsibilities

• Greet and check in patients promptly and professionally
• Collect and verify patient demographic, insurance, and consent information
• Schedule appointments and follow-up visits
• Verify insurance eligibility, referrals, and authorizations
• Collect copays, coinsurance, and outstanding balances
• Answer basic billing and insurance questions and elevate complex issues as needed
• Scan and update patient documents accurately
• Communicate schedule delays to patients in the lobby
• Maintain and balance a secure cash drawer daily
• Follow front office procedures and HIPAA guidelines
• Maintain a clean, organized, and confidential workspace

Qualifications

• High school diploma or GED preferred
• Minimum of 1 year of front office or patient registration experience in a medical setting
• Knowledge of insurance processes, medical terminology, and scheduling systems
• Strong communication and customer service skills
• Ability to handle sensitive situations with empathy and professionalism
• Bilingual (English/Spanish) strongly preferred
• Payment collection experience preferred

Work Environment & Physical Requirements

• Standard medical office environment
• May require travel between clinic locations
• Ability to sit, stand, bend, and use a computer throughout the day

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.