Front Office Receptionist – Pediatrics

Kchnorthidaho; Sandpoint (ID); Sur place; USD 22 000 - 33 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision, and Life ins.

Education Assistance and Guided Career

4% 401K employer match

In-house medical, dental, or BH health

On-site childcare at KCH Kid’s Club

Résumé du poste

Kaniksu Community Health in Idaho is hiring a Front Office Receptionist for Pediatrics to create a welcoming, organized patient experience. You will support families, manage patient flow, verify demographics, and handle payments while keeping EHR data accurate and up to date.

The role emphasizes friendly service, strong communication, attention to detail, and the ability to work in a fast-paced healthcare setting. Training includes HIPAA and patient-centered care principles.

Qualifications

• High school diploma or GED or equivalent.
• Healthcare reception experience preferred.
• Experience with AthenaOne or another electronic health record (EHR) system preferred.

Responsabilités

• Provide friendly, professional customer service to children and families on arrival.
• Schedule patient visits according to protocols and ensure accurate appointment times.
• Verify and update patient demographics, review insurance information, and collect payments.
• Make reminder calls and review patient records for alerts or information needing attention.
• Enter and maintain patient information in the electronic health record (EHR) system.
• Keep the waiting room and front office organized and welcoming.
• Follow HIPAA confidentiality requirements and safety guidelines.
• Collaborate with colleagues to support a patient-centered healthcare experience.

Connaissances

Customer service

Communication skills

Attention to detail

Time management

Formation

High school diploma or GED

Outils

AthenaOne EHR

Description du poste

Kaniksu Community Healthis a non-profit, award winning Community Health Center that provides integrated, team-based healthcare in north Idaho.

Patients consider us their partner in healthcare, over the course of their life and the spectrum of their health needs. From prevention and wellness to medical, dental, and behavioral health. From pediatric to geriatrics, we believe that quality healthcare should be accessible, approachable and affordable for everyone. Regardless of how a patient can pay, or the severity of their concerns, we help find solutions. We provide access to comprehensive and integrated multi-disciplinary services through the Patient Centered Medical Home model of care.

But we’re not just invested in our patients – we’re invested in our people. We know that our overall success is a combined effort and we therefore strive to provide opportunities for our employees to learn, grow and thrive. We are proud to have built a positive and engaged team with a "family" spirit. Our team members are dedicated and provide a patient centric approach to care and know exactly what we are working on and why, and how their everyday work contributes to successfully achieving this goal.

The benefits of working for KCH include:

• Medical, Dental, Vision, and Life insurance
• Education Assistance and Guided Career Pathways
• 4% 401K employer match
• In-house medical, dental, or behavioral health services
• Year round, affordable on-site childcare at KCH Kid’s Club

At Kaniksu Community Health, we believe every patient deserves to feel welcomed, valued, and cared for from the moment they walk through our doors. As our Front Office Receptionist – Pediatrics, you’ll play an important role in creating a positive, supportive experience for children and their families while helping our care team deliver exceptional healthcare.

This is more than a front desk position. You’ll be a valued member of our team, helping patients navigate their care, keeping daily operations running smoothly, and ensuring families feel comfortable and supported throughout their visit.

If you’re organized, friendly, detail-oriented, and enjoy working in a fast-paced healthcare environment, we’d love to meet you!

A typical day of a Front Office Receptionist - Pediatrics might include;

• Provide friendly, professional customer service and help children and families feel comfortable when they arrive.
• Schedule patient visits according to established protocols, ensuring appropriate appointment times and accurate scheduling.
• Verify and update patient demographics, review insurance information, and collect applicable payments.
• Make appointment reminder calls and review patient records for alerts or information requiring attention.
• Confirm information and payments are accurate, review relevant alerts, and schedule follow-up appointments as needed.
• Ensure patient information is entered and maintained accurately in the electronic health record (EHR) system.
• Help maintain a clean, organized, and comfortable waiting room and front office environment.
• Follow established policies, procedures, quality standards, safety guidelines, and HIPAA confidentiality requirements.
• Work collaboratively with colleagues and providers to support an efficient, patient-centered healthcare experience.

Experience Needed to Land this Gig:

• High school diploma or GED, or an equivalent combination of education and experience.
• Medical office administration or healthcare reception experience preferred.
• Experience with AthenaOne or another electronic health record (EHR) system preferred.li>
• Excellent verbal and written communication skills.
• Strong attention to detail and the ability to maintain accurate records.
• Professionalism, discretion, and a commitment to protecting confidential patient information in accordance with HIPAA.
• Proficiency with word processing and general computer applications.
• Keyboarding speed of 35 words per minute or greater preferred.
• Strong time management, organization, and problem-solving skills.
• Ability to work independently, prioritize tasks, and remain productive with minimal direct supervision.
• A friendly, tactful, and compassionate approach when working with patients, families, and coworkers.

Work Schedule:

Full Time

No. of Hours/week - 40

4x10 hour days