Front Office Receptionist - Patient Care & Admin Support

HDM; Los Angeles (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

UCHC seeks a Front Office Receptionist to warmly greet patients, manage scheduling, and support administrative operations. You will register patients, verify insurance, and coordinate with clinical staff to ensure smooth patient flow.

The role requires bilingual English/Spanish proficiency, strong phone and customer service skills, and EMR experience. Located in Los Angeles, it involves multiple site coverage and standard office hours.

Qualifications

• Education: High School Diploma or equivalent.
• Must have excellent phone communication and customer service skills.
• Must work well with constant interruptions and relate to patients with medical terminology and triage knowledge.
• Familiarity with CHDP, Medical, Family Pact, PPO, Cover California, Medical/Medicare; computer experience required.
• EMR experience required.

Responsibilities

• Greet patients and answer inquiries, explain services and billing procedures.
• Schedule appointments and direct walk-ins per policies.
• Answer calls and route to appropriate staff.
• Register patients and input data into EMR while protecting confidentiality.
• Verify patient insurance coverage and compute charges.

Skills

Phone communication

Customer service

EMR experience

Bilingual-English/Spanish

Microsoft Office

Education

High School Diploma or equivalent

Tools

EMR software

Adobe Acrobat

MS Word

Excel

Job description

UCHC seeks a Front Office Receptionist to warmly greet patients, manage scheduling, and support administrative operations. You will register patients, verify insurance, and coordinate with clinical staff to ensure smooth patient flow.

The role requires bilingual English/Spanish proficiency, strong phone and customer service skills, and EMR experience. Located in Los Angeles, it involves multiple site coverage and standard office hours.