Front Office Receptionist

Canyon View Medical Group; Spanish Fork (UT); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading medical group is seeking a front office receptionist in their Pediatrics office in Spanish Fork, Utah. The role involves greeting patients, scheduling appointments, and maintaining patient records while ensuring a professional and welcoming environment. Ideal candidates will possess strong customer service skills, attention to detail, and flexibility in scheduling.

Qualifications

• Spanish-speaking ability a plus.
• Previous medical receptionist experience a plus.

Responsibilities

• Welcomes patients by greeting them in person or on the phone.
• Schedules appointments to optimize patient satisfaction and provider time.
• Maintains patient accounts and ensures confidentiality.

Skills

Multi-tasking

Flexibility

Telephone Skills

Customer Service

Time Management

Organization

Attention to Detail

Scheduling

Word Processing

Professionalism

Quality Focus

Job description

Description

Canyon View Medical is seeking the services of a front office receptionist in our Pediatrics office located in Spanish Fork, Utah. Availability to work weekday evenings and Saturdays is needed from this employee. The receptionist assists patients by greeting and helping them, scheduling appointments, and by maintaining patient records and accounts.

Primary Responsibilities

• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
• Enrolls patients in Patient Portal while describing the benefits of enrollment.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.

Requirements

• Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing, Professionalism, Quality Focus.
• Spanish-speaking ability a plus.
• Previous medical receptionist experience a plus.