Front Office Receptionist

Kesma Flame Lily LLC; Minneapolis (MN); On-site; USD 25,000 - 30,000; Full time

Job summary

Kesma Flame Lily LLC in Minneapolis, MN is seeking a Front Office Receptionist to be the welcoming first contact for clients and visitors. This full-time, on-site role requires professionalism, empathy, and strong organizational skills as you greet people, manage check-in and check-out, answer and route calls, and monitor the front desk email.

You will schedule and update appointments, verify client information and documentation, maintain a tidy reception area, and support providers with basic

Qualifications

• Experience managing a busy reception area and coordinating appointments.
• Strong customer service with empathy and professionalism.
• Clear verbal and written communication for diverse clients and teams.
• Excellent phone etiquette and routing of calls.
• Confidentiality and privacy compliance.
• High school diploma or equivalent; admin/healthcare training advantageous.

Responsibilities

• Greet clients and manage check-in/check-out.
• Answer and route phone calls; monitor front desk email.
• Schedule and update appointments; verify client information.
• Maintain tidy reception area and confidentiality.
• Support providers with photocopying, scanning, and form preparation.
• Coordinate meeting spaces as needed.

Skills

Front desk

Customer service

Communication

Phone etiquette

Confidentiality

Time management

Multitasking

Empathy

Education

High school diploma or equivalent

Healthcare/administration training (advantage)

Tools

Scheduling software

Electronic records (EHR)

Email

Job description

Company Description

KESMA Flame Lily LLC provides compassionate, high-quality mental health and developmental care services to children, adolescents, and adults. Guided by the principle of “UBUNTU,” the organization emphasizes a shared humanity and culturally competent, person-centered support for diverse communities. Services include counseling and therapy, adult rehabilitative mental health services (ARMHS), addiction treatment, case management, early intensive developmental and behavioral intervention (EIDBI), and both group and individual therapy. Clients can access care through face‑to‑face and video visits, ensuring convenience and accessibility. The team consists of experienced professionals dedicated to helping individuals achieve their mental health goals and improve their quality of life.

Role Description

The Front Office Receptionist is a full-time, on-site role based in Minneapolis, MN, responsible for creating a welcoming and professional first point of contact for clients and visitors. Day-to-day tasks include greeting clients, managing check-in and check-out procedures, answering and routing phone calls, monitoring the front desk email, and scheduling or updating appointments. The role also involves maintaining a tidy and organized reception area, verifying client information and documentation, and supporting providers with basic administrative tasks such as photocopying, scanning, and preparing forms. The receptionist helps coordinate use of meeting spaces, communicates clearly and respectfully with clients from diverse backgrounds, and upholds confidentiality and privacy standards in accordance with organizational policies.

Qualifications

• Demonstrated proficiency in front office and receptionist duties, including managing a busy reception area and coordinating appointments.
• Strong customer service skills, with a focus on empathy, patience, and professionalism when working with clients seeking mental health and developmental services.
• Clear and respectful communication abilities, both verbal and written, for interacting with clients, families, and multidisciplinary team members.
• Effective phone etiquette skills, including handling multiple lines, taking accurate messages, and routing calls appropriately.
• Basic computer skills, including use of email, scheduling software, and electronic records; familiarity with healthcare environments is beneficial.
• Ability to maintain confidentiality, follow procedures, and manage time and priorities in a fast‑paced setting.
• High school diploma or equivalent required; post‑secondary education or training in administration, healthcare, or human services is an advantage.
• Experience in mental health, social services, or a client‑facing healthcare setting is preferred but not required.