Front Office Receptionist

Diamonds Direct; Athens (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

Diamonds Direct is seeking a Front Desk Professional passionate about delivering an exceptional customer experience. This role involves building lasting relationships with customers and embodying the luxurious ethos of the brand. Applicants should have previous customer service experience and thrive in a busy environment while upholding a professional image.

Benefits

Investment in career development

Empowering career autonomy

Exposure to all departments

Family-oriented culture

Encouraging teamwork and education

Qualifications

• Previous customer service/front desk experience required.
• Experience in a luxury retail environment preferred.
• Excellent oral communication skills needed.

Responsibilities

• Provide top-notch, luxurious customer experience.
• Build long-term relationships with customers.
• Maintain composure in a fast-paced environment.

Skills

Customer Service

Organization

Attention to Detail

Multi-tasking

Communication

Tools

Computer Skills

Job description

At Diamonds Direct, we pride ourselves on finding talent with a certain set of characteristics, or what we call, RHINO’s. These are individuals with an unmatched work ethic, and are determined to do whatever it takes plus some. They are passionate about what they do and who they do it for, and always take ownership of their work by consistently charging forward. Most importantly, RHINO’s exhibit humility, as in order for the business to succeed here, it takes EVERYONE!

Do YOU have what it takes to be a Diamonds Direct RHINO?

With the Diamonds Direct Front Desk Professional, we are looking for a RHINO that will provide a luxurious experience from the very first interaction with our customers. After all, our customer experience is what sets us apart from our competitors.

What is the Upside?

• Investment in your career development
• Empowering you to take control of YOUR own career path within Diamonds Direct
• Exposure to all other departments within our organization
• A family-oriented culture unlike any other
• Encouraging environment that promotes teamwork and furthering education within the jewelry industry

What does it take to be a Front Desk Professional?

• Always keeping the customer first and providing top notch, luxurious experience
• The ability to build long-term relationships with your customers (Once a Diamonds Direct customer, we hope for them to remain a customer for LIFE)
• Well organized and a keen eye for detail
• Ability to multi-task
• Professional demeanor and appearance
• A natural talent for customer service
• Ability to maintain composure in a high pressure, fast-paced environment

Requirements

• Previous customer service / front desk experience
• Experience in a luxury retail environment preferred
• Excellent oral communication skills
• Proficient computer skills