Front Office & Patient Experience Leader

RECOVRY Physical Therapy PLLC; New York (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

RECOVRY Physical Therapy PLLC in Garden City, NY, seeks an Office Manager to lead the front desk and patient experience. This role goes beyond a simple desk job, requiring ownership of administrative systems, clear patient communication, and the ability to keep daily operations running smoothly.

You will verify insurance, explain benefits and costs, handle billing and payments, and support the clinical team.

Qualifications

• High school diploma or equivalent; healthcare admin education is a plus.
• Experience in medical/healthcare office settings preferred.
• Strong understanding of insurance verification and patient financials.
• Ability to explain insurance and financial information clearly.
• Excellent customer service, communication, and interpersonal skills.
• Organized, detail-oriented, reliable, and able to multitask.

Responsibilities

• Lead the front office, ensuring a welcoming, professional environment for patients.
• Answer calls, respond to inquiries, schedule and manage appointments.
• Verify insurance benefits and clearly explain coverage, deductibles, and patient responsibility.
• Handle billing, payments, and maintain accurate records; HIPAA compliant.
• Train and supervise front desk staff; optimize office workflows and policies.

Skills

Customer service

Communication

Organizational skills

Interpersonal skills

Front desk management

HIPAA compliance

EMR familiarity

Microsoft Office

Education

High school diploma or equivalent

Healthcare administration background

Tools

EMR systems

Microsoft Office

Job description

RECOVRY Physical Therapy PLLC in Garden City, NY, seeks an Office Manager to lead the front desk and patient experience. This role goes beyond a simple desk job, requiring ownership of administrative systems, clear patient communication, and the ability to keep daily operations running smoothly.

You will verify insurance, explain benefits and costs, handle billing and payments, and support the clinical team.