Front Office & Patient Care Coordinator

Aster Mental Health; Peabody (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive hourly pay

401(k)

401(k) matching

Dental insurance

Paid time off

Paid sick time

Vision insurance

M-F schedule

Health insurance

Job summary

Aster Mental Health in Peabody, MA seeks a Front Office Admin to manage patient scheduling, serve as the liaison between patients and providers, and support administrative tasks for operations. Cross-training for Interventional Psychiatry techniques such as TMS and Spravato is included, with training provided.

The role emphasizes confidentiality, HIPAA compliance, and excellent patient service. Prior experience in medical reception and ability to work in a fast-paced clinic environment are

Qualifications

• Two years of medical reception and administrative experience preferred.
• Ability to work in a psychiatric/medical office setting is desirable.
• Excellent communication and customer service skills are essential.
• Proficiency with Google Chrome, MS Word, MS Excel, and typing.
• Based in Peabody, MA with reliable transportation.

Responsibilities

• Manage patient scheduling and optimize appointment availability.
• Serve as primary communication point between patients and providers.
• Maintain patient records and related documentation.
• Ensure HIPAA confidentiality and privacy.
• Cross-train to support TMS and Spravato treatments (training provided).
• Assist with EHR and billing-related tasks as needed.
• Greet visitors and maintain a clean, organized front office.
• Coordinate referrals and prior authorizations when required.

Skills

Strong critical thinking

Attention to detail

Organizational multitasking

Customer service

English proficiency

Independent work

Education

Degree preferred, but not required

Tools

Google Chrome

MS Word

MS Excel

Typing

Job description

Aster Mental Health in Peabody, MA seeks a Front Office Admin to manage patient scheduling, serve as the liaison between patients and providers, and support administrative tasks for operations. Cross-training for Interventional Psychiatry techniques such as TMS and Spravato is included, with training provided.

The role emphasizes confidentiality, HIPAA compliance, and excellent patient service. Prior experience in medical reception and ability to work in a fast-paced clinic environment are