Front Office Operations Manager (Overnight) - New York Hilton Midtown

Hilton Worldwide, Inc.; New York (NY); On-site; USD 75,000 - 80,000; Full time

Job summary

Join a globally recognized brand as a Front Office Operations Manager at a premier hotel in NYC. This role involves overseeing daily operations, ensuring exceptional guest experiences, and fostering a collaborative team environment. With a focus on leadership and integrity, you'll manage staff training, resolve guest concerns, and uphold Hilton's high standards. Enjoy competitive benefits, including medical coverage, a 401(k) match, and a unique travel discount program. If you're passionate about hospitality and committed to excellence, this opportunity is perfect for you.

Benefits

DailyPay access

Medical Insurance

Mental Health Resources

Paid Time Off

Go Hilton travel discount

Supportive parental leave

Matching 401(k)

Employee stock purchase program

Debt-free education options

Career growth opportunities

Qualifications

• 2+ years of front office management experience in a hotel.
• Experience with Local 6 union and availability for overnights.

Responsibilities

• Oversee daily front office operations to ensure guest satisfaction.
• Interview, select, and train Front Office and Housekeeping staff.
• Manage operations during stress and resolve guest concerns.

Skills

Front Office Management

Team Leadership

Guest Relations

Staff Training

Crisis Management

Job description

Job Description - Front Office Operations Manager (Overnight) - New York Hilton Midtown (HOT0BKG9)

Job Description

Front Office Operations Manager (Overnight) - New York Hilton Midtown (

Job Number:

HOT0BKG9

Work Locations

Work Locations: New York Hilton Midtown, 1335 Avenue Of The Americas, New York, NY 10019

The New York Hilton Midtown is seeking a Front Office Operations Manager to join our team.

Located in the heart of NYC, our hotel boasts over 1800 rooms and is close to attractions like Central Park, Radio City Music Hall, MOMA, and Broadway. Our guests can access tips, tickets, and travel assistance at the theater and transportation desk.

The ideal candidate will have at least 2 years of front office management experience at a similarly sized property, Local 6 union experience, and full availability including overnights, weekends, and holidays.

Shift Pattern: Overnights

Salary Rate: $75,000 - $80,000 annually

Benefits of working for Hilton include:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage for you and your family
• Mental Health Resources
• Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) at 15% discount
• Debt-free education options
• Career growth opportunities
• Team Member Resource Groups
• Recognition and rewards programs

* Benefits may vary depending on property-specific terms and conditions and collective bargaining agreements.

What will I be doing?

As a Front Office Operations Manager, you will oversee daily front office operations, ensuring high standards and guest satisfaction.

Your responsibilities include:

• Fostering team spirit through leadership and guidance
• Interviewing, selecting, and training Front Office and Housekeeping staff
• Supervising work performance and conducting room inspections
• Communicating effectively with staff and guests
• Managing operations during stress and emergencies, resolving guest concerns
• Ensuring compliance with Hilton standards
• Providing coaching and conducting performance reviews

#LI-LG1

What are we looking for?

Hilton has been a leader in hospitality since 1919, known for innovation, quality, and success. We value:

• Hospitality: delivering exceptional guest experiences
• Integrity: doing the right thing
• Leadership: leading in industry and community
• Teamwork: collaborating effectively
• Ownership: accountable for actions
• Urgency: operating with discipline and promptness

We also seek attributes like quality, productivity, and customer focus.

Working for Hilton means:

Being part of a globally recognized brand that offers authentic experiences and innovative services, ensuring every guest feels valued and respected. Hilton Hotels & Resorts is one of Hilton Worldwide’s premier brands. For more information, visit www.hiltonworldwide.com.

If you are committed to maintaining a brand’s reputation and delivering exceptional hospitality, you might be the right fit for our team.

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Job Type

Guest Services, Operations, and Front Office