Front Office Operations Manager (Overnight) - New York Hilton Midtown

Hilton; New York (NY); On-site; USD 75,000 - 80,000; Full time

Job summary

Join a renowned hospitality leader as a Front Office Operations Manager at a prime New York location. This role involves overseeing daily operations, fostering a positive team environment, and ensuring exceptional guest experiences. With a commitment to innovation and quality, this position offers a unique opportunity to make a significant impact in a vibrant city. Enjoy competitive benefits, including health insurance, paid time off, and a travel discount, while working in a supportive and dynamic atmosphere. If you have a passion for hospitality and leadership, this is the perfect opportunity for you.

Benefits

Medical insurance

Mental health resources

Paid Time Off (PTO)

Go Hilton travel discount

Parental leave

Matching 401(k)

Employee stock purchase plan

Debt-free education opportunities

Career development

Recognition and rewards programs

Qualifications

• At least 2 years of front office management experience.
• Strong leadership and teamwork skills.

Responsibilities

• Oversee daily front office operations and team leadership.
• Interview, select, and train team members.
• Ensure compliance with Hilton standards.

Skills

Front Office Management

Leadership

Customer Service

Teamwork

Problem Solving

Job description

Job Title: Front Office Operations Manager (Overnight) - New York Hilton Midtown

The New York Hilton Midtown is seeking a Front Office Operations Manager to join our team.

Located in the heart of NYC, our hotel features over 1800 rooms and is within walking distance of attractions like Central Park, Radio City Music Hall, MOMA, and Broadway. Our guests can enjoy tips, tickets, and travel assistance at our theater and transportation desk.

Ideal Candidate: At least 2 years of front office management experience at a similar-sized property, Local 6 union experience, and full availability including overnights, weekends, and holidays.

Shift Pattern: Overnights

Salary Range: $75,000 - $80,000 annually

Benefits of Working for Hilton

Hilton is recognized as the best hospitality workplace worldwide and the #2 World's Best Workplace by Great Place To Work US and Fortune. We support our team members' mental and physical wellbeing through innovative programs and benefits, including:

• Access to your pay when you need it via DailyPay
• Medical insurance for you and your family
• Mental health resources
• Paid Time Off (PTO)
• Go Hilton travel discount
• Parental leave
• Matching 401(k)
• Employee stock purchase plan (ESPP) with 15% discount
• Debt-free education opportunities
• Career development
• Team Member Resource Groups
• Recognition and rewards programs

*Benefits may vary depending on property-specific terms and conditions.*

Responsibilities

As a Front Office Operations Manager, you will oversee daily front office operations, including:

• Fostering team spirit and providing leadership
• Interviewing, selecting, and training team members in proper procedures
• Supervising work performance and conducting inspections
• Communicating effectively with staff and guests
• Handling stress and emergencies professionally
• Ensuring compliance with Hilton standards
• Providing coaching, counseling, and performance reviews

Qualifications

Hilton values innovation, quality, and leadership. We look for candidates who demonstrate:

• Hospitality passion
• Integrity
• Leadership
• Teamwork
• Ownership
• Sense of urgency and discipline

Additional key attributes include quality, productivity, dependability, customer focus, and adaptability.

About Hilton

Founded in 1919, Hilton is a leader in hospitality, known for authentic experiences and innovative services. Hilton Hotels & Resorts is one of Hilton Worldwide's ten market-leading brands. For more information, visit www.hiltonworldwide.com.

If you are committed to delivering exceptional service and upholding a renowned brand, we invite you to join our team.

Job Category: Guest Services, Operations, and Front Office

Location: New York Hilton Midtown

Requisition ID: HOT0BKG9

EOE/AA/Disabled/Veterans