Front Office Operations Manager (Overnight) - New York Hilton Midtown

Hilton Worldwide, Inc.; New York (NY); On-site; USD 75,000 - 80,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Office Operations Manager for its bustling New York location. This role involves leading a dedicated team to deliver exceptional guest experiences, managing front office operations, and ensuring compliance with high service standards. The ideal candidate will thrive in a dynamic environment, demonstrating strong leadership skills and a commitment to excellence. With a focus on team spirit and guest satisfaction, this position offers an exciting opportunity to shape the front office experience in one of the world's most vibrant cities.

Benefits

Access to DailyPay

Medical Insurance

Mental Health Resources

Paid Time Off (PTO)

Go Hilton travel discount

Parental leave

Matching 401(k)

Employee stock purchase at 15% discount

Educational credentials and career growth opportunities

Recognition programs

Qualifications

• 2+ years of front office management experience at a similarly sized property.
• Full availability including overnights, weekends, and holidays.

Responsibilities

• Lead and motivate the front office team, fostering team spirit.
• Interview, hire, train, and supervise front office and housekeeping staff.
• Manage operations during stressful situations or emergencies.

Skills

Front Office Management

Team Leadership

Customer Service

Crisis Management

Job description

Job Description - Front Office Operations Manager (Overnight) - New York Hilton Midtown (HOT0BKG9)

Job Description

Front Office Operations Manager (Overnight) - New York Hilton Midtown (

Job Number:

HOT0BKG9

Work Locations

New York Hilton Midtown, 1335 Avenue Of The Americas, New York, NY 10019

The New York Hilton Midtown is seeking a Front Office Operations Manager to join our team.

Located in the heart of NYC, our hotel offers over 1800 rooms and proximity to attractions like Central Park, Radio City Music Hall, MOMA, and Broadway. Our staff can assist with tips, tickets, and travel around the city.

The ideal candidate will have at least 2 years of front office management experience at a similarly sized property, Local 6 union experience, and full availability including overnights, weekends, and holidays.

Shift Pattern: Overnights

Salary Range: $75,000 - $80,000 annually

Benefits of working at Hilton include:

• Access to your pay when needed via DailyPay
• Medical Insurance for you and your family
• Mental Health Resources
• Paid Time Off (PTO)
• Go Hilton travel discount
• Parental leave
• Matching 401(k)
• Employee stock purchase at 15% discount
• Educational credentials and career growth opportunities
• Team Member Resource Groups
• Recognition programs

* Benefits may vary by property and employment terms.

Key Responsibilities:

• Lead and motivate the front office team, fostering team spirit.
• Interview, hire, train, and supervise front office and housekeeping staff; perform room inspections.
• Communicate effectively with staff and guests, providing clear instructions and addressing concerns.
• Manage operations during stressful situations or emergencies, resolving guest issues with discretion.
• Ensure compliance with Hilton standards to maintain high guest service quality.
• Coach and evaluate team members, conducting performance reviews as needed.

Our Values:

We demonstrate Hospitality, Integrity, Leadership, Teamwork, Ownership, and a sense of Urgency in our work.

We seek candidates who embody qualities like Quality, Productivity, and Customer Focus.

Working for Hilton:

Hilton Hotels & Resorts offers authentic experiences and is a leader in hospitality, providing exceptional services and amenities to make every guest feel valued. For more information, visit www.hiltonworldwide.com.

If you are committed to upholding a brand's reputation and delivering outstanding hospitality, you may be the right fit for our team.

Job Title:

Guest Services, Operations, and Front Office