Hotel Operations Manager (Front Office) – Greater Cleveland Area

Del Monte Hotel Management LLC in; Beachwood (OH); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Comprehensive benefit packages for PT/

Hotel room discounts

Discounts on food and beverages

Professional development opportunities

Job summary

DelMonte Hotel Group is seeking a Front Office Operations Manager to lead front office and related departments in the Greater Cleveland Area. The role emphasizes guest experience, supervision of staff, and adherence to hotel policies and procedures.

The candidate should have 1–3 years in guest services or front desk, an associate degree or equivalent, strong customer service and leadership skills, and the ability to work within a team and manage multiple tasks effectively.

Qualifications

• 1 to 3 years related experience in guest services, front desk or related professional area.
• Associate's degree (A. A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience.
• Proven customer service and staff management skills
• Ability to work as part of a team and complete tasks individually
• Solid organizational, time-management and prioritization skills

Responsibilities

• Assign duties to front office and F&B staff; supervise to ensure adherence to hotel policies and procedures.
• Manage cash and key control procedures.
• Answer inquiries pertaining to hotel policies and services.
• Attend staff meetings to discuss policies and guest feedback; recommend improvements.
• Perform Front Desk and F&B duties as needed.
• Maintain food quality and service standards for F&B and meeting rooms.
• Ensure proper food sanitation and safe handling.
• Provide guests with information on services and hours.
• Maintain communications through logs and meetings.
• Ensure brand standards are implemented.
• Forecast occupancy, assist with budgeting, payroll, inventory, and purchasing.

Skills

Guest services

Staff management

Communication skills

Teamwork

Education

Associate degree

Job description

Hotel Operations Manager (Front Office) – Greater Cleveland Area (Project Management)

Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Front Office Operations Manager.

You will play a key role to ensure a great guest and colleague experience. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home.

Job Responsibilities

As a Front Office Operations Manager, you will directly supervise associates in the Front Office and Food & Beverage Departments and carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

Your specific duties in this role will include:

• Assign duties and shifts to associates and observe performance to ensure adherence to hotel policies and established operating procedures.
• Ensure proper cash and key control procedures are followed.
• Answer inquiries pertaining to hotel policies and services.
• Attend staff meetings to discuss company policies and guest complaints, and to make recommendations to improve service and ensure more efficient operation.
• Perform Front Desk and Food & Beverage duties as needed.
• Ensure food quality and service standards are being maintained for Food & Beverage and meeting room functions.
• Ensure food sanitation and proper food handling standards are being followed.
• Provide guests with information pertaining to available services and hours of the hotel, i.e. restaurant, lounge.
• Ensure effective departmental communication through logs, daily stand up meetings and monthly department meetings.
• Ensure all brand standards and initiatives are implemented and followed.
• Perform a variety of administrative tasks including forecasting room occupancy, maintaining department budget, monitoring service trends using Guest Satisfaction results, processing department payroll, maintaining an accurate inventory of supplies, and handling any accounting and purchasing functions.
• Maintain up to date records and files.
• Provide information pertaining to hours and available services of the hotel
• Ensure the cleanliness of the Front office, lobby and surrounding areas.
• Assist in checking all fixtures, equipment and conditions (lights, music, heating/cooling, furniture, wallpaper, etc.) for proper operations, settings and maintenance. Report deficiencies.

Job Requirements

We are looking for a self-motivated Front Office Operations Manager with a strong work ethic and a drive to exceed expectations. It is also important that you have excellent communication skills.

Specific qualifications for the role include:

• 1 to 3 years related experience in guest services, front desk or related professional area
• Associate's degree (A. A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience.
• Proven customer service and staff management skills
• Ability to work as part of a team and complete tasks individually
• Solid organizational, time-management and prioritization skills

As a Front Office Operations Manager with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It's the kind of company where many of our associates come for a job, but stay for a career—the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves.

Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location.

Benefits

• Comprehensive benefit packages for full-time positions
• Hotel room discounts at our locations around the globe
• Discounts on food and beverages
• Professional development and advancement opportunities

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.