Front Office - Night Audit

Pacific Hospitality Group; Phoenix (AZ); On-site; USD 30,000 - 42,000; Full time

Job summary

Pacific Hospitality Group is seeking a Night Auditor to ensure smooth check-in/check-out and accurate financial processing at our Tempe property. The role involves balancing daily revenue, auditing reports, and maintaining front desk documentation while delivering welcoming service to guests.

The ideal candidate will have front desk or guest service experience, strong English skills, and the ability to work weekends/holidays in an on-site hotel setting. Proficiency in MS Excel is a plus.

Qualifications

• Experience in guest services or front desk operations.
• Ability to check guests in/out and handle reservations.
• Fluent English communications and basic math/cash handling skills.

Responsibilities

• Greet guests and manage check-in/check-out.
• Process payments and balance cash receipts.
• Answer phones and relay messages.
• Prepare and maintain front desk records and reports.
• Support Night Audit duties and system transitions.
• Attend meetings and assist with special projects.

Skills

Guest service

Front office

Customer focus

MS Excel

Education

High School Diploma

Job description

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.

Our Guiding Principles:

Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

The Night Auditor creates a positive experience for all guests by delivering professional and pleasant service. They are responsible for ensuring that the check-in and check-out processes are smooth and efficient and are also responsible for performing other Front Office responsibilities. Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. Control and secure cash and cash equivalents for property according to cash handling policy and procedures. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Audit statistical, financial, accounting, auditing, or payroll reports and tables. Audit and reconcile all revenue postings.

What You Will Accomplish

• Greet all guests with a warm welcome, follow AC Marriott brand standards, provide positive impactful customer focus interactions that create positive rapport with the guests and internal colleagues
• Check guests in and out of rooms, as well as assigning rooms to guests
• Answers telephones and takes messages when needed, communicate with FOM and team through detailed pass-on
• May make, confirm or cancel guest reservations
• Assists guests when taxi services are requested
• Computes bills and collects payment for guests
• Replenish Office supplies front office and back office, restocking AC Store merchandise
• Assist Night Audit team members with posting and balancing of shift work
• Perform Night Audit Functions as scheduled for a smooth transition of systems
• Attend all meetings as requested or assigned
• Special projects as assigned by management

What You Will Bring

• Must be willing and able to work weekends and holidays
• Ability to interact with all associates and guests of the hotel
• Must be able to stand for an 8-hour shift
• Ability to work semi-independently without direct supervision by following all AC Hotel Tempe standards
• Intermediate level computer skills and knowledge of MS Excel required
• Ability to work under minimal supervision
• Read, write and speak English fluently
• Must be able to count cash and make change in USD
• Ability to communicate effectively with the public and other associates

Great If you have

• Guest Service/Front Office experience
• Hotel experience preferred
• High School Diploma/GED

Physical Requirements:

While performing the duties of this job, the employee is frequently required to sit, and push/pull,the employee is constantly required to hear and talk. The employee must occasionally walk, climb stairs, stand, crouch/bend/stoop, reach, smell, and grasp and lift objects weighing up to 50 pounds. Specific vision abilities constantly required are near vision and occasionally required include close and far vision. Finger dexterity is required to operate a computer keyboard and calculator.

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We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.