Front Office MIT, Guest Services (J1)

1 Hotels; Hanalei (HI); On-site; USD 40,000 - 51,000; Full time

Job summary

1 Hotel Hanalei Bay is seeking a Front Office Manager in a full-time capacity to lead and mentor a guest services team in a luxury hotel setting. You will train staff, ensure top-tier service, and uphold the brand’s standards for guest experience in a pristine resort environment.

The ideal candidate has at least 2 years in Front Office supervisory roles, with strong leadership and communication skills. A post-secondary diploma is a plus, and flexibility to work varied shifts is required.

Qualifications

• At least 2 years in Front Office supervisory role.
• Post-secondary diploma or degree preferred.
• Strong knowledge of front office operations and guest engagement.
• Excellent verbal and written communication.
• Flexible schedule including days, evenings, weekends and holidays.

Responsibilities

• Train, supervise and mentor new hires in Front Office.
• Lead and inspire guest service teams to deliver luxury service.
• Manage guest interactions with professionalism.

Skills

Front Office Supervisory Experience

Leadership

Guest Engagement

Communication Skills

Education

Post-secondary diploma or degree

Job description

## Front Office MIT, Guest Services (J1)Apply: 1 Hotel Hanalei Bay: Full time: Posted Yesterday: JR100549Grow with us...Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.We love this role at SH Hotels & Resorts because it has so many different facets. There’s abundant opportunity to be creative, warm, imaginative—and further develop your leadership skills in our Front Office department. We have an opportunity for a service-minded Front Office MIT to lead and inspire our great-natured service team. Our Front Office MIT will train, supervise and help mentor new hires, setting them up for success in the most productive ways. It’s a role in which you’ll be constantly interacting with guests, whether you’re welcoming them from across an ocean or just around the corner. And you’ll be teaching others to do the same, so leading by example is everything in this role. About you... Passionate about hotel operations and guest service with a minimum of 2 years experience working in a Front Office supervisory role, preferably within an upper upscale or luxury hotel environment. A post-secondary diploma or degree would be a plus. Advanced knowledgeable of front office operations, a strong leader and a proven track record in guest and team member engagement and financial performance. Excels at communication, both verbal and written. Is able to accommodate a flexible schedule to include days, evenings, weekends and holidays**About us...**As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.$29.00 Per HourStarwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.