Front Office Medical Receptionist (Bilingual)

Priority Family Care Center; Los Angeles (CA); Presencial; USD 22.000 - 36.000; Jornada completa

Descripción de la vacante

True Vine Concepts LLC seeks a Front Office & Medical Assistant to be the first point of contact for patients in a multi-specialty clinic. The role emphasizes exceptional customer service, fast processing of patient data, and accurate collection of financial/demographic information.

The ideal candidate is bilingual (English/Spanish), has at least 1 year of medical reception experience, and is proficient with EMR systems.

Formación

• Minimum of 1 year of medical reception experience preferred.
• Bilingual English/Spanish required.
• Good command of English; written and oral.
• CPR/First Aid card current.
• TB test negative current.
• Knowledge of EMR systems (E-Clinical Works or similar) preferred.

Responsabilidades

• Greet patients and sign them in upon arrival.
• Obtain insurance and demographic information.
• Provide patients with intake forms and required documents.
• Assist patients with guidance and documentation needs.
• Process payments for co-pays and cash patients.
• Answer multi-line phones and direct callers as needed.
• Schedule appointments based on physician availability.
• Call patients to remind them of upcoming appointments.
• Prepare patient charts prior to visits.
• Verify insurance (PPO, HMO, Medi-Cal, Medicare).
• Assist with treatment authorizations and stock treatment rooms.
• Perform back-office clinical tasks (vital signs, blood draws, injections) and assist physicians during procedures.
• Document patient notes and services in EMR per policy.

Conocimientos

Bilingual English/Spanish

Customer service

Office administration

Phone handling

EMR familiarity

Educación

High School diploma or equivalent

Herramientas

EMR (EHR) experience

Microsoft Office

Descripción del empleo

The Front Office & Medical Assistant is the first point of contact for all patients and guests in a multi-specialty Clinic. Customer service is extremely important in this role. This person will be responsible for processing patients quickly and efficiently for treatment, gathering/updating information as well as getting financial/demographic information. Bilingual English/Spanish a must.

Responsibilities:

• Greets patients, guests and signs them in upon arrival.
• Obtain insurance and demographic information.
• Provide patients with intake and new patient forms as well as legally required documents.
• Provide patients with support and guidance as needed.
• Process payments for payments for co-pays and uninsured cash patients.
• Answer multi-line phones and either direct the caller to the appropriate party or handle the caller’s needs.
• Schedule appointments for new and reoccurring patients based on the physicians’ availability.
• Call patients to remind them of upcoming appointments.
• Prepare patients chart prior to their visit.
• Insurance verification. (PPO, HMO, Medi-Cal, Medicare).
• Assist in obtaining treatment authorizations, preparing and stocking treatment rooms.
• Perform back office clinical tasks such as taking vital signs, blood withdraws/lab, injections, history and medication intake. Assisting physicians during procedures.
• Experience with EMR and documenting patient notes and services according to office policies and procedures.
• Performs other duties as assigned.

Requirements:

• High School diploma or equivalent.
• Minimum of 1 year of medical reception experience is preferred.
• Good command of English oral and written. (Bilingual Spanish or Korean required).
• Knowledge of Microsoft Office or other computer systems helpful.
• Current CPR/First Aid card.
• Current TB negative test.
• Knowledge of EMR. (E-Clinical Works or similar preferred).
• Bilingual English/Spanish a must.