Front Office Manager- Temporary

Hyatt Hotels Corporation; Encinitas (CA); On-site; USD 84,000 - 92,000; Full time

Benefits offered by this job

401K w/company match

Complimentary parking

25% off in-house F&B

12 Complimentary Room Nights across Hy

Friends and Family rates across our Hy

Hyatt discounts and partner discounts

Paid Time Off (Up to 10 Vacation days,

Colleague celebrations, including Qtr.

Job summary

Hyatt Hotels Corporation’s Alila Marea Beach Resort in Encinitas is seeking a Front Office Manager to lead the front desk team, drive guest satisfaction, and manage daily operations in a coastal resort setting.

You will train staff, oversee budgets, handle guest requests, and ensure service aligns with Hyatt standards. The role offers comprehensive benefits and a start date in September with a planned end date in October.

Qualifications

• 3-4 years work experience in hotel front office management.
• Experience with staff training and guest service recovery.
• Proficiency in MS Office and hotel software systems.
• Forbes Luxury Travel Guide Foundational Training exposure is a plus.
• Experience managing budgets and forecasting in a hotel setting.

Responsibilities

• Adhere to Hyatt guidelines and values to ensure staff and guest comfort.
• Interview, train, schedule, coach and support colleagues for brand standards.
• Focus on guest satisfaction and continuous improvement.
• Coach on Forbes Five Star Foundational Standard Program.
• Monitor front office finances and comply with controls.
• Develop and monitor departmental budgets and forecasts.
• Supervise guest services supervisors including valet and bell services.
• Perform front office tasks as needed to support service.
• Ensure payment handling conforms to policies and procedures.
• Review guest correspondence and incidents; investigate and resolve complaints.
• Oversee vendor and hotel contracts.
• Monitor occupancies to optimize space and minimize overbooking.
• Create actionable plans to remedy guest service gaps.
• Assist other teams to enhance overall hotel performance.
• Maintain communication with housekeeping and guest relations.
• Maintain friendly, proactive service and guest focus.

Skills

MS Office Suite

Project planning

Customer service

Strong communication

Education

Hotel/Hospitality degree (preferred)

Tools

Hotel operations software

Sales programs experience

Job description

Close Inclusive Collection Job Postings Notification

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

83,600.00 Yearly US Dollar (USD) pay basis

Summary

Are you looking for a job that offers not only a fulfilling work experience but also the chance to be part of an idyllic coastal community? Look no further than Alila Marea Beach Resort! Nestled seamlessly into the picturesque bluffs of Encinitas, our resort is an innovative expression of eco-design that embodies the quintessential Southern California lifestyle. With South Ponto Beach and Batiquitos Lagoon just steps away, you'll have endless opportunities for both relaxation and adventure.

But that's not all - our location also puts you within reach of the charming cafes, boutiques, and beach enclaves that line California Coast Highway 101. At Alila Marea Beach Resort, you'll not only have the chance to work in a beautiful setting, but you'll also be part of a vibrant community.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Description of Job Duties

The Front Office Manager is responsible for all duties of the front desk operation which includes: staff training, inter-department communications, and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.

Core Functions

1. Adhere to Hyatt Hotels Corporation guidelines and core values to ensure the health, safety and comfort of our colleagues and guests.

2. Interview, select, train, schedule, coach and support colleagues, ensuring they perform in accordance with established brand or hotel standards and consistent with Hyatt values.

3. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.

4. Coach and train on the Forbes Travel Guide Five Star Foundational Standard Program.

5. Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.

6. Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.

7. Supervise all guest services department supervisors including oversight of valet and bell services as needed.

8. Perform all tasks of a Front Office Staff as needed to facilitate service.

9. Ensure all operations and methods of payment handling are completed per policies and procedures.

10. Review correspondence from guests and incident logs and direct staff according to information obtained. Analyze, investigate, and resolve guest complaints in a timely manner.

11. Oversee all vendor and personnel contracts throughout the hotel.

12. Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.

13. Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.

14. Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel, and communicate effectively with guests and fellow team members.

15. Maintain excellent communication with the housekeeping department

16. Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.

17. Other duties as assigned.

In keeping with Hyatt’s Values of Wellbeing, the company offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our colleagues and their lives outside of work.

• 401K w/company match
• Complimentary parking
• 25% off in-house F&B
• 12 Complimentary Room Nights across our Hyatt portfolio(after 90 days)
• Friends and Family rates across our Hyatt portfolio immediately
• Hyatt discounts and partner discounts
• Paid Time Off (Up to 10 Vacation days, 6 Paid Holidays, 2 extra Paid Floating Holidays, sick and bereavement.
• Colleague celebrations, including Quarterly Awards, BBQ's, and holiday parties

This position has an estimated start date of September 1 and is expected to end on October 2.

The salary range for this position is $83,600 to $92,000. This is the pay range for this position that Alila Marea reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

Qualifications

Qualifications

• 3-4 years work experience.
• At least 2 years progressive management experience within the Rooms Division of a hotel.
• Hotel/Hospitality degree preferred.
• Proficiency in MS Office Suite.
• Have Forbes Luxury Travel Guide Foundational Training and/or Exposure.
• Experience with hotel operations software sales programs.
• Skillful in project planning/ tasks and able to prioritize projects/ tasks.
• Highly organized and efficient, pro-active and results driven, and ability to adapt and demonstrate flexibility. Leads by example and with integrity.
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line.

Mental and Physical Demands

• Frequent: Sitting, standing, walking throughout property, working on a computer, typing, filing, climbing stairs, and interacting with guests (speaking, listening, writing).
• Occasional: Lifting, pushing, and pulling guest luggage and property equipment. Occasional stooping and bending.

All Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Hyatt Regency Grand Cypress | Orlando , FL , US

Thompson Central Park New York | New York City , NY , US

The Seabird Ocean Resort and Spa | Oceanside , CA , US

Hyatt Regency Hill Country Resort and Spa | San Antonio , TX , US

Our family is always growing. Want to be in the know?