Front Office Manager | OPERA Cloud & Guest Experience

Arbor Lodging; Nashville (TN); On-site; USD 62,000 - 72,000; Full time

Benefits offered by this job

Competitive salary

401(k) with company match

Career development & advancement

IHG Hotel Indigo brand experience

Job summary

Arbor Lodging invites applications for a Front Office Manager at Hotel Indigo Nashville at The Countrypolitan – an IHG Hotel. This hands-on leadership role oversees the Front Office team and ensures adherence to IHG brand standards while delivering outstanding guest experiences.

You will lead staffing, training, scheduling, and supervision, manage revenue and financial controls, and act as Manager on Duty. Oracle OPERA Cloud proficiency is required; collaboration with Housekeeping, Engineering,

Qualifications

• Hands-on leadership of Front Office teams and guest service excellence.
• Experience with Oracle OPERA Cloud is required.
• College degree or equivalent hospitality experience.

Responsibilities

• Lead the day-to-day Front Office operation with guest-focused leadership.
• Train, coach, schedule, and develop Front Desk staff to standards.
• Maintain financial controls, billing, and guest account accuracy.
• Serve as Manager on Duty and support guest service during peak times.
• Coordinate with Housekeeping, Engineering, and Sales to ensure seamless guest experiences.

Skills

Hands-on leadership

Staff training & coaching

Budgeting & financial controls

Customer service excellence

Guest recognition & service recovery

Education

College degree or equivalent hospitality experience

Tools

Oracle OPERA Cloud

IHG systems & programs

PMS & hotel accounting basics

Job description

Arbor Lodging invites applications for a Front Office Manager at Hotel Indigo Nashville at The Countrypolitan – an IHG Hotel. This hands-on leadership role oversees the Front Office team and ensures adherence to IHG brand standards while delivering outstanding guest experiences.

You will lead staffing, training, scheduling, and supervision, manage revenue and financial controls, and act as Manager on Duty. Oracle OPERA Cloud proficiency is required; collaboration with Housekeeping, Engineering,