Front Office Manager - Holiday Inn Express - Hermiston

Mereté Hotel Management; Hermiston (OR); Presencial; USD 42.000 - 46.000; Tempo integral

Benefícios oferecidos por esta vaga

Competitive Pay

Flexible Scheduling

Career Development / Advancement

Paid Time Off

Health Benefits

Travel Industry Discounts

Resumo da vaga

Merete seeks a Front Office Manager for Holiday Inn Express in Hermiston, OR to lead the front desk operations with a focus on guest satisfaction, safety, and staff development. You will train, supervise, and schedule agents, ensuring service standards align with hotel policies.

The role requires strong customer service, cash handling, scheduling, and payroll oversight, plus adherence to laws and company guidelines.

Qualificações

• Prior customer service experience
• Experience working with computers and operating keyboards
• Prior cash handling experience
• Supervisory experience preferable
• May require a valid driver’s license with acceptable driving record
• Must pass criminal background check

Responsabilidades

• Select, train, supervise, develop, schedule, discipline, and counsel team members per hotel policies
• Follow predictive scheduling laws and regulations
• Conduct performance appraisals
• Demonstrate positive leadership to meet/exceed standards
• Monitor payroll hours and reports
• Attend and lead departmental meetings
• Ensure guest satisfaction and safety standards are met
• Maintain audit-ready property operations

Conhecimentos

Customer service

Computer skills

Cash handling

Supervisory experience

Driver's license

Formação

High School

Descrição da vaga

Front Office Manager - Holiday Inn Express - Hermiston# Front Office Manager - Holiday Inn Express - HermistonHoliday Inn Express Hermiston - Hermiston, OR 97838## OverviewSalary Range$42,000.00 - $46,000.00 Salary/yearPosition TypeFull TimeJob ShiftAnyEducation LevelHigh SchoolCategoryHotel Management## Description**Unlock Your Potential at Merete!** Ready for a change? Merete offers more than just a job; we provide a steppingstone to your future. With us, you’ll tackle exciting challenges and grow. See which positions are open and apply today.**We offer*** Competitive Pay* Flexible Scheduling* Career Development / Advancement Opportunities* Paid Time Off* Health Benefits* Travel Industry DiscountsAt Merete, we are committed to establishing a supportive and welcoming workplace environment where bias is acknowledged and overcome and where all associates feel welcomed and supported. We value and develop people from all backgrounds and, experiences, leading us to better serve our guests, associates, and community.Merete is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.---# **FRONT OFFICE MANAGER**## ***Associates are paid weekly!*****SUMMARY** Effectively manage the overall operations of the Front Desk. Ensure all Front Desk Agents are properly trained in guest service, safety, and Front Desk operation procedures.**ESSENTIAL FUNCTIONS*** Select, train, supervise, develop, schedule, discipline, and counsel team members according to hotel policies and procedures.* Follow predictive scheduling laws and regulations.* Conduct performance appraisals.* Demonstrate positive leadership characteristics that inspire team members to meet or exceed standards.* Apply the company handbook and employment and labor laws in a fair and equitable manner.* Monitor payroll hours and reports.* Completes reports paperwork (e.g., forecasts, budgets, action plans). Ensure that objectives of sales, costs, profits, guest satisfaction, and associate performance are met.* Attends, as well as schedules and conduct departmental meetings.* Keeps work area neat and organized.* Reports all unsafe working conditions immediately.* Assures property operation meets audit standards.* Regular and reliable attendance and punctuality are essential functions of this position.* Treating others with respect and behaving in a manner that is positive, productive and encourages teamwork at all times is an essential function of this job.**PHYSICAL DESCRIPTION*** Constantly standing at the Front Desk on tile or carpet.* Constant repetitive motions of stooping (bending at the waist), twisting (knees, waist and neck), and crouching (bending at the knees).* Lifting, carrying average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.* Pushing/pulling average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.**WORKING CONDITIONS*** Exposed to computers, telephones, fluorescent lighting and office/lobby noise.* May involve exposure to fumes, chemicals, vibrations, humidity, cold, heat, dust, crowds and noise.* Must adhere to Company safety standards and procedures.**SUCCESS FACTORS*** Effective time management (e.g., planning prioritizing, delegating, directing)* Effective communication both verbal and written with associates, guests, and members of management.* Demonstrate initiative, integrity, and business professionalism.* Follow all appropriate policies and procedures while constantly striving to improve all standards of operations.* Ensure prompt and courteous service to guests to ensure all guest experiences are superior.* Meets or exceeds productivity standards.* Follow all safety procedures.## Qualifications* Prior customer service experience necessary.* Experience working with computers and operating keyboards.* Prior cash handling experience necessary.* Supervisory experience preferable.* May require a valid driver’s license with acceptable driving record.* Must pass criminal background check.