Front Office Manager: Guest Experience & Team Growth

AC Hotels by Marriott; Medford (MA); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance with HRA

Dental Insurance

Vision Insurance

Flexible Spending Accounts

Paid Time Off

Employee Assistance Program

401K Plan – Traditional & Roth

Hotel discount

Travel program for associates

Exclusive associate discounts

Job summary

AC Hotel Medford, a Colwen Hotels Property, seeks an engaging Front Office Manager to lead the Front Desk and Night Audit teams with a focus on guest and associate satisfaction. You will oversee daily operations, coaching, staffing, and budgeting to deliver superior service at the Medford location.

The role requires at least one year of Front Desk supervisory experience, strong leadership, and excellence in guest relations.

Qualifications

• Two year college degree or equivalent Hospitality experience preferred.
• At least one year Front Desk supervisory experience.
• Excellent verbal and written communication skills.
• Reliable with ability to multi-task and work under pressure.
• Excellent interpersonal and customer service skills.
• Strong supervisory and leadership skills.
• Familiar with common computer software programs.
• Must be willing to work varied hours including nights, weekends, and holidays.

Responsibilities

• Manages day-to-day operations of the Front Office to ensure standards are met.
• Recruiting, interviewing, and hiring Front Office staff.
• Develop departmental goals and objectives.
• Drive associate engagement initiatives.
• Maintain open relationships with team members and ensure respectful management.
• Manage Front Office inventory and supplies.
• Supervise staffing to meet guest and financial goals.
• Monitor performance and provide coaching and development plans.
• Understand budgets and payroll and maintain operating budgets.
• Ensure adherence to credit and cash handling policies.
• Demonstrate brand service culture and exceed guest expectations.
• Greet VIPs and arrange for special services as requested.
• Review daily Front Office reports and resolve issues promptly.
• Proactively address guest issues and lead by example.
• Coach Front Office to manage occupancy, rates, wages, and controllable expenses.
• Identify service issues and develop solutions for guest satisfaction.
• Ensure compliance with company policies and applicable laws.

Skills

Front Office supervision

Guest service excellence

Leadership

Interpersonal communication

Staff coaching

Budget awareness

Education

Two year college degree or Hospitality experience

Tools

Computer literacy

Job description

AC Hotel Medford, a Colwen Hotels Property, seeks an engaging Front Office Manager to lead the Front Desk and Night Audit teams with a focus on guest and associate satisfaction. You will oversee daily operations, coaching, staffing, and budgeting to deliver superior service at the Medford location.

The role requires at least one year of Front Desk supervisory experience, strong leadership, and excellence in guest relations.