Hotel Manager

TownePlace Suites by Marriott; Medford (MA); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

401(k) with Employer Match

Paid Time Off

Employee Assistance Program

Hotel Discount

Travel Program for Associates & Family

Exclusive Travel, Retail & Ent CnD

Training & Development Programs

Career Growth Opportunities

Job summary

Colwen Hotels, operating the TownePlace Suites Medford, seeks a Hotel Manager to drive daily operations, lead frontline teams, and deliver exceptional guest experiences in a fast-paced hospitality setting.

The role emphasizes hands-on leadership, visible management, and collaboration with the Area General Manager to ensure service excellence across Front Office, Housekeeping, Accounting, Food & Beverage, and Engineering.

Qualifications

• 5+ years of hotel management experience
• Strong leadership and team development abilities
• Hands-on approach to hotel operations
• Excellent communication and organizational skills
• Passion for guest service and hospitality excellence
• Ability to multitask and thrive in a fast-paced environment
• Knowledge of hotel operations across multiple departments

Responsibilities

• Leading daily hotel operations across all key departments
• Driving a culture of exceptional guest service
• Coaching and developing associates to reach their full potential
• Supporting recruiting, hiring, and team engagement initiatives
• Assisting in achieving financial goals and operational performance
• Ensuring brand standards and service excellence are consistently delivered
• Maintaining a positive, respectful, and motivating work environment
• Conducting daily property walks to ensure quality, cleanliness, and guest satisfaction

Skills

Leadership

Operations knowledge

Hospitality experience

Communication

Team development

Multitasking

Job description

Additional Information

Job Number 26103960

Job Category Rooms & Guest Services Operations

Location 85 Station Lndg, Medford, Massachusetts, United States, 02155 VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

Pay Range: $85,000 - $90,000

Expiration Date: 10/02/2026

This hotel is owned and operated by an independent franchisee, Colwen Management, Inc. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

The Dual Brand Fairfield Inn / TownePlace Suites Medford is seeking a passionate and driven Hotel Manager who thrives in a vibrant, fast-paced hotel environment and loves being being at the heart of the action.

This is not a behind-the-desk role. Our leaders are visible, engaged, and hands-on, working alongside their teams to deliver exceptional guest experiences every single day. If you are someone who enjoys building strong teams, elevating service standards, and making an impact across every department of the hotel, we want to meet you.

Why This Role Matters

As Hotel Manager, you will be a key leader responsible for ensuring seamless daily operations while inspiring teams to consistently deliver memorable guest experiences.

You will partner closely with the Area General Manager to help drive operational excellence across Front Office, Housekeeping, Accounting, Food & Beverage and Engineering, ensuring that every guest interaction reflects Marriott and Colwen Hotels’ commitment to service.

This role is perfect for a hospitality professional ready to step into broader leadership responsibility and grow within a company that values initiative, ideas, and career advancement.

About Colwen Hotels

At Colwen Hotels, we believe hospitality is powered by people, passion, and innovation.

Our company was built on hard work, character, and authenticity. We empower our teams to bring forward-thinking ideas to life and create experiences that guests remember.

With 49 hotels across 9 states and a growing development pipeline, we offer hospitality professionals the opportunity to build meaningful careers and grow with us.

What You’ll Be Doing

You’ll play a central role in the hotel's success by:

• Leading daily hotel operations across all key departments
• Driving a culture of exceptional guest service
• Coaching and developing associates to reach their full potential
• Supporting recruiting, hiring, and team engagement initiatives
• Assisting in achieving financial goals and operational performance
• Ensuring brand standards and service excellence are consistently delivered
• Maintaining a positive, respectful, and motivating work environment
• Conducting daily property walks to ensure quality, cleanliness, and guest satisfaction

What You Bring

We’re looking for a leader who combines operational expertise with genuine hospitality.

Ideal Candidates Will Have

• 5+ years of hotel management experience
• Strong leadership and team development abilities
• A hands-on approach to hotel operations
• Excellent communication and organizational skills
• A passion for guest service and hospitality excellence
• The ability to multitask and thrive in a fast-paced environment
• Knowledge of hotel operations across multiple departments

Medical Insurance with Company-Funded HRA, Dental & Vision Insurance, Flexible Spending Accounts, 401(k) with Employer Match (Traditional & Roth), Paid Time Off, Employee Assistance Program, Hotel Discount, Travel Program for Associates & Family, Exclusive Travel, Retail & Entertainment Discounts, Training & Development Programs, Career Growth Opportunities Across Our Expanding Portfolio

This company is an equal opportunity employer.

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