Front Office Manager - Guest Experience Leader (On-Site)

Socket.dev; Miami (FL); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Hilton travel benefits

Free lunch

Parking

Job summary

The DoubleTree by Hilton Miami Airport Convention Center is seeking an experienced Front Office Manager for a 100% on-site role. The position reports to the Assistant General Manager and General Manager with a salary of $60,000–$75,000.

Responsibilities include leading Front Office, Concierge, and Uniformed Services teams, driving room revenue, and maintaining guest satisfaction. Require prior hotel management experience and strong leadership skills.

Qualifications

• At least 4 year previous manager experience required within a Branded Full Service Hotel, preferred Hilton Doubletree or Hilton Full Service Front Office experience.
• High School Diploma or GED is required. Bachelor’s degree and career interest within the hospitality field is preferred.
• Basic computer skills with proficiency in Microsoft Office required. Knowledge of Marriott Marsha, PMS, GXP and Medallia.

Responsibilities

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Maintain regular attendance in compliance with Hilton standards and scheduling.
• Maintain high standards of personal appearance and grooming with proper uniform and name tag.

Skills

People management

Hotel operations

Customer service

Leadership

Education

High School Diploma

Bachelor's degree

Tools

Microsoft Office

Marriott Marsha

PMS

GXP

Medallia

Job description

The DoubleTree by Hilton Miami Airport Convention Center is seeking an experienced Front Office Manager for a 100% on-site role. The position reports to the Assistant General Manager and General Manager with a salary of $60,000–$75,000.

Responsibilities include leading Front Office, Concierge, and Uniformed Services teams, driving room revenue, and maintaining guest satisfaction. Require prior hotel management experience and strong leadership skills.