Front Office Manager: Elevate Guest Experience & Leadership

Millennium Hotels and Resorts; Nashville (TN); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company M​

Paid Time Off & Paid Holidays

Hotel Room Discounts across our global

Employee Assistance Program (EAP)

Company-paid Life and AD&D Insurance

Job summary

The Maxwell Nashville, part of Millennium Hotels & Resorts, is seeking a Front Office Manager to lead guest services and front desk operations with a focus on delivering exceptional guest experiences. You will mentor a high-performing team, uphold brand standards, and drive smooth, efficient operations in a fast-paced environment.

A strong service mindset and hospitality passion are essential. Join a globally recognized organization offering growth, competitive benefits, and a culture of

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• Minimum 2 years of hotel Front Office experience required.
• Previous supervisory or leadership experience preferred.
• Strong knowledge of hotel operations, guest service standards, and revenue management principles.

Responsibilities

• Oversee Front Office operations including Front Desk, PBX, Guest Services, and Night Audit.
• Provide day-to-day leadership, coaching, and support to Front Office associates.
• Assist with recruiting, interviewing, onboarding, and training new team members.
• Monitor cash handling procedures, guest folios, and billing accuracy.

Skills

Front Office Leadership

Guest Service Excellence

Budget & Scheduling

Communication Skills

Education

Bachelor’s degree or equivalent

Tools

Opera PMS

MS Office Suite

Job description

The Maxwell Nashville, part of Millennium Hotels & Resorts, is seeking a Front Office Manager to lead guest services and front desk operations with a focus on delivering exceptional guest experiences. You will mentor a high-performing team, uphold brand standards, and drive smooth, efficient operations in a fast-paced environment.

A strong service mindset and hospitality passion are essential. Join a globally recognized organization offering growth, competitive benefits, and a culture of