Concierge Host Full-Time - Dallas Marriott Suites

One Ocean Resort & Spa; Dallas, Northern (TX, KY); Hybrid; USD 22,000 - 33,000; Full time

Job summary

The Dallas Marriott Suites Medical/Market Center is seeking a friendly Concierge to assist guests with local attractions and dining, providing exceptional service and insider tips. You will build local contacts, stay informed about events, and help guests create memorable experiences.

Responsibilities include guiding guests to amenities, maintaining an inviting Concierge lounge, and delivering food and beverage service with a focus on quality and compliance.

Qualifications

• High work ethic and self-initiative.
• Experience as a Concierge or with local events.
• Strong customer service skills; resourceful and creative.
• Excellent verbal and written business communication.
• Availability to work nights, weekends and holidays.
• Team player focused on delivering great guest experiences.
• Able to lift and move up to 25 pounds as needed.

Responsibilities

• Create incredible memories for guests.
• Provide local area guidance and event knowledge.
• Recommend sights and activities; highlight Instagrammable spots.
• Ensure Concierge lounge is inviting and clean.
• Assist with food and beverage service and responsible alcohol service.

Skills

Customer service

Communication

Teamwork

Multitasking

Job description

#26-2968

Location Description

2493 N Stemmons Freeway, Dallas, Texas 75207

Welcome to the Dallas Marriott Suites Medical/Market Center, home to 265 conveniently located and well-appointed Dallas suites. Unlike other Dallas Market Center hotels, our Marriott offers complimentary shuttle service to and from Dallas Love Field Airport, the Design District, Uptown, Victory Park, Oak Lawn and the Dallas Convention Center.

Job Description

What you will be doing

• Create incredible memories for guests!
• Building local contacts and be in the know on local area, including events happening in immediate and long term, to provide information to guests.
• Provide and recommend things to see and do in the hotel and local area. Highly knowledgeable of all Instagrammable spots. Stay up to date on services and attractions. Able to Influence and guide guests to amenities and services.
• Ensure Concierge lounge is inviting and clean.
• Provide food and beverage services to guests, ensuring food quality and presentation is appealing, mixing drinks for guests. Complies with applicable laws and responsible alcohol service.

Requirements

What we are looking for

• High work ethic and self-initiative
• Previous experience as a Concierge or prior experience with local events.
• Proven customer service skills, including ability to be resourceful and creative
• Strong business communication skills verbal and written
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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