Front Office Manager - Avid by IHG West Chester

Rainmaker Hospitality; Hamilton (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

PTO & holidays

Hotel discounts

Career development

Job summary

Avid hotels is seeking a dynamic Front Office Manager to lead the front desk team, oversee daily hospitality operations, and uphold our fast, friendly service standard at the West Chester location.

You will manage check-in/out, guest requests, reservations, and night audit, drive guest satisfaction, and collaborate with housekeeping and maintenance to ensure flawless room turnovers.

Qualifications

• 2+ years of front desk experience in hospitality, with supervisory experience preferred.
• Experience with IHG systems (Opera PMS/PMS Cloud) is a major plus.
• Strong leadership, communication, and interpersonal skills with a passion for guest service.
• Flexibility to work varied shifts, including weekends, holidays, and evenings.

Responsibilities

• Lead front desk team and mentor staff to deliver guest experiences aligned with IHG and avid brand standards.
• Oversee check-in/check-out procedures, reservations, guest requests, and night audit operations.
• Resolve guest issues promptly with a warm, solution-oriented approach; monitor guest satisfaction scores.
• Collaborate with General Manager on rate optimization, inventory control, and room occupancy targets.
• Manage daily front desk cash handling, end-of-day balance reviews, and guest billing accuracy.
• Work closely with housekeeping and maintenance to ensure swift room turnarounds and flawless property upkeep.

Skills

Front desk leadership

Guest service excellence

Communication skills

Team management

Tools

Opera PMS/PMS Cloud

Job description

Job Title: Front Office Manager

Location: 8927 Lakota Dr. W, West Chester, OH, 45069

Position Type: Full-Time

About Us

At avid hotels, we champion everyday travel done right. We focus on getting the essentials right every time - delivering a high-energy environment, seamless service, and a sound sleep for our guests. We are seeking a dynamic, guest-focused Front Office Manager to lead our front desk team, manage daily hospitality operations, and champion our commitment to fast, friendly, and reliable service.

Key Responsibilities

• Team Leadership & Development: Hire, train, schedule, and mentor front desk staff to deliver exceptional guest experiences aligned with IHG and avid brand standards.
• Daily Operations: Oversee all front office functions including check-in/check-out procedures, guest requests, reservation management, and night audit operations.
• Guest Satisfaction: Resolve guest issues promptly and proactively with a warm, solution-oriented approach; monitor and elevate guest satisfaction scores.
• Revenue & Inventory Management: Collaborate with the General Manager on rate optimization, inventory control, and room occupancy targets.
• Financial Accountability: Manage daily front desk cash handling, room charges, end-of-day balance reviews, and guest billing precision.
• Cross-Department Collaboration: Work closely with housekeeping and maintenance teams to ensure swift room turnarounds and flawless property upkeep.

Qualifications & Requirements

• 2+ years of front desk experience in hospitality, with previous leadership or supervisory experience preferred.
• Experience with IHG systems (Opera PMS/PMS Cloud) is a major plus.
• Strong leadership, communication, and interpersonal skills with a passion for guest service.
• High operational adaptability, detail orientation, and problem-solving abilities.
• Flexibility to work varied shifts, including weekends, holidays, and evening shifts as operational needs arise.

Benefits & Perks

• Competitive salary based on experience.
• Paid time off (PTO) and holiday pay.
• Employee hotel discounts across IHG properties worldwide.
• Professional development and advancement opportunities.