Front Office Manager

Foundation Academies; Trenton (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Merit-based pay increases

403b retirement plan with 25% matching

Financial wellness advising

Disability benefits through Aflac

Professional development and coaching

Smartphone and wireless plan covered

Windows laptop provided

Team-building activities

30 paid holidays

Job summary

Foundation Academies in Trenton, New Jersey is seeking a Front Office Campus Manager to lead the main office, oversee attendance processes, student records, and daily operational workflows, and ensure a welcoming campus experience for families, scholars, staff, and visitors.

You will supervise front office staff, coordinate office procedures with the Front Office Associate, manage Alma attendance, and support events and communications while upholding the school’s values of Love, Accountability,

Qualifications

• High school diploma required; associate or bachelor’s degree preferred.
• 3–5 years of front office operations or school operations experience preferred.
• Experience coordinating workflows or office operations in a fast-paced environment.
• Strong organizational and project management skills with ability to multi-task.
• Excellent written and verbal communication with strong customer service orientation.
• Ability to supervise, coach, and support staff in an operational setting.
• Proficiency in Microsoft Office and Google Workspace; Alma SIS experience a plus.
• Ability to analyze operational challenges and improve systems and processes.
• Strong interpersonal skills to build trust with families, staff, and leadership.

Responsibilities

• Oversee daily front office operations to maintain a welcoming, organized campus environment.
• Coordinate and manage office workflows with consistent procedures across the front office.
• Supervise and coach front office staff, including scheduling and coverage planning.
• Ensure timely response to family inquiries and operational requests.
• Monitor attendance systems in Alma, ensure accuracy and reporting deadlines.
• Maintain organized, confidential student records and compliance with documentation.
• Coordinate school-wide communications and operational updates to families and staff.
• Support translation and accessibility needs for equitable communication.
• Lead readiness for school events (enrollment, testing, conferences, back-to-school).
• Oversee filing, documentation, supply management, and operational trackers.
• Identify inefficiencies and implement improvements to strengthen office systems.
• Coordinate campus arrivals, dismissals, and transitions with school leadership.
• Ensure emergency procedures and drills are implemented; maintain professional accountability.

Job description

7:30 a.m. - 4:15 p.m (evenings/weekends as needed for events)

$55,000-$75,000

What is the opportunity?

The Front Office Campus Manager is a campus-based leadership role responsible for ensuring the main office operates as a highly organized, responsive, and student-centered hub for families, scholars, staff, and visitors. In this role, you will oversee front office systems, attendance processes, student records, and daily operational workflows while ensuring a seamless and welcoming experience for every family who interacts with the school. You will coordinate closely with the Front Office Associate to ensure strong execution of daily office operations and consistent service delivery across the campus. This is an opportunity for an experienced operations professional to lead critical school systems, strengthen family communication and trust, and drive operational excellence that directly supports scholar success.

What is in it for you?

• Merit-based pay increases annually
• Tax-deferred 403b retirement account with 25% matching up to a certain amount
• Free financial wellness advising through our Financial Advisor Service
• Optional short or long-term disability benefits through Aflac
• Regular strategic professional development and coaching
• Smartphone and fully paid wireless plan through T-Mobile
• Windows-based laptop
• Regular team-building activities and outings
• 10 sick days and 3 personal days that roll over annually
• 30 paid holiday observances
• A rewarding career that positively impacts the lives of our amazing students

What will you be doing?

• Oversee daily front office operations to ensure a welcoming, organized, and professional campus environment.
• Coordinate and manage office workflows, ensuring consistent execution of procedures across the front office team.
• Supervise, coach, and provide ongoing feedback and support to front office staff, including scheduling and coverage planning.
• Ensure timely response and follow-up for family inquiries, concerns, and operational requests.
• Monitor and manage attendance systems in Alma, ensuring accuracy, timely updates, and compliance with reporting deadlines.
• Review attendance trends, elevate concerns, and support chronic absenteeism intervention efforts.
• Maintain organized, confidential, and audit-ready student records and ensure compliance with documentation requirements.
• Coordinate distribution of school-wide communications, announcements, and operational updates to families and staff.
• Support translation and accessibility needs to ensure equitable communication for all families.
• Lead operational readiness for school events, including enrollment, testing days, conferences, back-to-school events, and celebrations.
• Oversee office systems including filing, documentation, supply management, and operational trackers.
• Identify operational inefficiencies and implement improvements to strengthen office systems and workflows.
• Coordinate arrival, dismissal, transitions, and other daily campus logistics in partnership with school leadership.
• Ensure emergency preparedness procedures, drills, and operational protocols are implemented effectively.
• Maintain strong communication and coordination with school leadership regarding operational needs and follow-up items.
• Uphold confidentiality, professionalism, and responsiveness in all interactions while modeling a high standard of customer service and accountability.

What do we require from you?

• High school diploma required; associate’s or bachelor’s degree preferred.
• 3–5 years of experience in front office operations, school operations, administrative coordination, customer service, or office management preferred.
• Demonstrated experience coordinating workflows, systems, or office operations in a fast-paced environment.
• Strong organizational and project management skills with the ability to manage multiple priorities simultaneously.
• Excellent written and verbal communication skills with a strong customer service orientation.
• Ability to supervise, coach, and support staff in an operational or administrative setting.
• Strong attention to detail with a commitment to accuracy, consistency, and follow-through.
• Experience handling confidential information with discretion and professionalism.
• Proficiency in Microsoft Office and Google Workspace; experience with student information systems (Alma preferred) is a plus.
• Ability to analyze operational challenges, identify solutions, and improve systems and processes.
• Strong interpersonal skills with the ability to build trust and maintain positive relationships with families, staff, and leadership.
• Ability to remain calm, organized, and solutions-oriented in high-pressure or fast-paced situations.
• Commitment to embodying Foundation Academies’ core values of Love, Accountability, Support, and Trust (L.A.S.T.).

Want to join our FAmily?

We are Foundation Academies: Trenton, New Jersey’s largest and highest-ranking K-12 free public charter school serving more than 1,000 scholars across three schools on two campuses. Our mission is to ensure that all of our students secure the academic knowledge and skills to prepare them for the nation’s finest colleges, and to instill in them the core values of caring, respect, responsibility, and honesty. We admit students by lottery, irrespective of gender, race, household income, or academic ability.

Our team of experienced and mission-driven urban educators values growth mindsets, lifelong learners, and individuals who believe that every child deserves an excellent education. We hold ourselves, our students, and our city to high standards because that’s what our families deserve.

We are conveniently located a quick car ride to downtown Princeton, a 45-minute SEPTA ride to Philly’s Center City, and a hop on the NJ Transit Express to New York City.

Equal Employment Opportunity Statement:

Foundation Academies is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available persons in every job. Foundation Academies prohibits unlawful discrimination based on race, color, creed, gender, gender identity, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sex, genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. All such discrimination is unlawful and prohibited by Foundation Academies. It is also our policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.