Front Office Manager

Pier House; Sugar Land (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Sugar Land Marriott in Sugar Land, TX is seeking a Front Desk Supervisor to manage guest services and front office operations. The role includes supervising front desk staff, ensuring optimal staffing, and maintaining excellent guest relations to ensure memorable stays.

You will greet guests, handle check-ins and check-outs, resolve complaints, and operate the MICROS front desk system for daily transactions in a fast-paced hotel environment.

Qualifications

• Experience in hotel front desk or guest services preferred.
• Ability to supervise and train front desk staff.
• Excellent communication and problem-solving skills.

Responsibilities

• Greet and check guests in and out, maintaining positive relations.
• Ensure staffing levels for front office and supervise staff.
• Address guest complaints and resolve issues to satisfaction.
• Operate MICROS front desk system for daily transactions.

Skills

Guest relations

Customer service

Staff scheduling

Tools

MICROS system

Job description

16090 City Walk, Sugar Land, Texas 77479

Welcome to a landmark, just 15 minutes southwest of downtown Houston, where contemporary comfort and classic Texas charm converge. The Sugar Land Marriott is located in the heart of the vibrant new Sugar Land Town Square, surrounded by fabulous dining and delightful shopping venues all within walking distance. All year long, enjoy premier festivals and events on the Town Square Plaza.

Job Description

What you will be doing

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

Requirements

• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10--25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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