Front Office Manager

Murrieta Hot Springs Resort; Sugar Land (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Sugar Land Marriott in Sugar Land, TX, is seeking a proactive front desk professional to deliver exceptional guest service and oversee front office operations. You will greet guests, manage check-in/out, and ensure smooth service across the desk and PBX teams.

Responsibilities include staffing, interviewing, supervising, and training front desk staff, resolving guest concerns, and accurately handling MICROS transactions to maintain high satisfaction and efficiency in a busy hotel setting.

Qualifications

• Experience in guest services in hospitality.
• Ability to manage front desk operations and guest inquiries.
• Strong communication and interpersonal skills.

Responsibilities

• Anticipate guest needs and maintain positive guest relations; greet and check guests in and out professionally.
• Ensure proper staffing levels of front office associates including interviewing, hiring, supervising, training and scheduling staff.
• Resolve guest complaints and manage resolution process with investigation and problem solving to ensure guest satisfaction.
• Accurately operate the MICROS system for front office transactions.

Skills

Guest relations

Staff scheduling

Customer service

Problem solving

Tools

MICROS system

Job description

16090 City Walk, Sugar Land, Texas 77479

Welcome to a landmark, just 15 minutes southwest of downtown Houston, where contemporary comfort and classic Texas charm converge. The Sugar Land Marriott is located in the heart of the vibrant new Sugar Land Town Square, surrounded by fabulous dining and delightful shopping venues all within walking distance. All year long, enjoy premier festivals and events on the Town Square Plaza.

Job Description

What you will be doing

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

Requirements

• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10--25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

undefined

Employer Privacy Policy

Applicants have rights under Federal Employment Laws

ADP Privacy Statement Artificial Intelligence Google Privacy Policy Google Terms of Service