Front Office Manager

Melrosehoteldc; Sugar Land (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

Sugar Land Marriott invites applications for a front desk associate. You will warmly welcome guests, check them in and out, and ensure smooth front desk operations in a busy hotel environment.

You'll coordinate with team members to maintain staffing levels, resolve guest issues promptly, and process transactions using the MICROS system. The role requires clear communication and an orientation to outstanding guest service.

Qualifications

• Excellent guest service and communication skills.
• Ability to work in an office/hotel front desk environment.
• Experience with MICROS is a plus.

Responsibilities

• Anticipate guest needs and greet guests, checking them in and out promptly and cordially.
• Ensure staffing levels at front desk, including interviewing, hiring, training, and scheduling.
• Resolve guest complaints and manage resolution to ensure satisfaction.
• Operate MICROS system for daily transactions and front office tasks.

Skills

Guest relations

Communication

Tools

MICROS system

Job description

16090 City Walk, Sugar Land, Texas 77479

Welcome to a landmark, just 15 minutes southwest of downtown Houston, where contemporary comfort and classic Texas charm converge. The Sugar Land Marriott is located in the heart of the vibrant new Sugar Land Town Square, surrounded by fabulous dining and delightful shopping venues all within walking distance. All year long, enjoy premier festivals and events on the Town Square Plaza.

Job Description

What you will be doing

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

Requirements

• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10--25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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