Front Office Manager

Hotel Bardo; Savannah (GA); On-site; USD 45,000 - 75,000; Full time

Job summary

Join a prestigious luxury urban resort as a Front Office Manager, where you will play a pivotal role in shaping guest experiences. This dynamic position requires a passionate leader who thrives in a vibrant hospitality environment, ensuring every guest feels welcomed and valued. You will oversee daily operations, manage a dedicated front desk team, and foster a culture of excellence and service. With a commitment to creating unforgettable moments, you'll be at the forefront of a renowned hotel that values its team as much as its guests. If you're ready to make a significant impact in the hospitality industry, this role is your opportunity to shine.

Benefits

PTO and paid holidays

401k matching

Health benefits

Telehealth benefits

Discounts on resort offerings

Complimentary onsite fitness classes

Complimentary meals in team member café

Qualifications

• Passionate about hospitality with advanced knowledge of hotel operations.
• Strong leader with a proven track record in guest engagement.

Responsibilities

• Oversee front desk operations and ensure quality guest experience.
• Lead a positive work culture and maximize revenue and occupancy.

Skills

Hospitality Management

Guest Engagement

Communication Skills

Problem Solving

Leadership

Education

Degree in Hospitality Management

Job description

Hotel Bardo Overview

LEFT LANEis a vertically integrated real estate design, development and management firm specializing in the acquisition and transformation of iconic, historic properties. We are committed to fostering a welcoming, dynamic, and inspiring workplace and company culture where our team members are inspired to create lasting impressions through warm, anticipatory service. How we want our guests to feel when staying with us is the same as…how we want our team to feel every day.

LEFT LANE’s flagship property isHotel Bardo Savannah, named one of the best hotels in the world in 2024 byTravel + LeisureandConde Nast Traveler. Hotel Bardo team member benefits include PTO and paid holidays, 401k matching, health and telehealth benefits, discounts on resort offerings like rooms, dining, shop and spa, complimentary onsite fitness classes, complimentary meals in our team member café and more.

Overview

We are seeking aFront Office Manager for our luxury urban resort Hotel Bardo Savannah. The Front Office Manager will oversee the daily operations of the resort along with the arrival and departure experience for every guest. This individual will anticipate and fulfill guest requests to ensure that each has an unforgettable experience at Hotel Bardo Savannah. This person is a property leader and “culture setter” who embodies the Bardo brand and sets the standard for impeccable and anticipatory service. The ideal candidate is enthusiastic about creating an extraordinary level of comfort and service for our guests.

Responsibilities

• Oversee operations of the front desk team
• Ensure the quality and consistency of the guest experience
• Lead and foster a positive and engaging work culture
• Communicate and collaborate with other team members
• Monitor and maximize revenue and occupancy
• Effectively problem solve guests’ requests, complaints, or concerns
• Understanding safety and emergency procedures

Qualifications

• Passionate about hospitality and providing elevated service, with advanced knowledge of hotel operations
• A strong leader with a proven track record in guest and team member engagement and financial performance
• Excels at written and verbal communication
• Excellent presentation and grooming standards
• Able to operate and problem solve in a luxury hotel environment
• Flexibility and a willingness to work extended hours
• Reporting on daily operations in a timely manner