Front Office Manager

Wyndham Hotels & Resorts; Sacramento (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading hotel chain is seeking a Front Office Manager to oversee daily operations and ensure exceptional guest experiences. Responsibilities include managing team performance, guest check-ins, and coordinating with other departments while maintaining high service standards. The ideal candidate will have supervisory experience in hospitality, a guest-first mindset, and strong leadership skills.

Benefits

Comprehensive benefits package including medical, dental, and vision

401(k) retirement match

Paid Holidays and Paid Time Off

Employee Assistance Program

Qualifications

• Minimum 2–3 years of front desk or guest services supervisory experience.
• Strong leadership and team management skills with a guest-first mindset.
• Proficient in Hilton OnQ PMS and familiarity with Hilton policies preferred.

Responsibilities

• Lead and manage front desk operations including guest check-in/check-out.
• Recruit, train, schedule, and develop front office team members.
• Ensure a warm, welcoming, and professional environment for guests.

Skills

Leadership

Communication

Organization

Problem Solving

Education

High school diploma or equivalent

Hospitality degree or relevant college coursework

Tools

Hilton OnQ PMS

Job description

The Front Office Manager is responsible for overseeing the day-to-day operations of the Front Office, ensuring an exceptional guest experience from check-in to check-out. This role leads the front desk team with a focus on hospitality, accuracy, and efficiency, while upholding brand standards. This role is key to creating a welcoming atmosphere that leaves a lasting impression on every guest.

Key Responsibilities:

• Lead and manage all functions of the front desk operation, including guest check-in/check-out, reservations, and guest services.
• Recruit, train, schedule, and develop front office team members to ensure high performance and guest satisfaction.
• Ensure a warm, welcoming, and professional environment for all guests and visitors.
• Handle guest issues, concerns, and special requests promptly and professionally.
• Monitor and manage front office financials including cash handling, room rates, and billing accuracy.
• Ensure compliance with Hilton standards, local regulations, and company policies.
• Collaborate with other departments (Housekeeping, Engineering, Sales, etc.) to ensure seamless guest service.
• Maintain knowledge of resort activities, services, and area attractions to assist guests effectively.
• Monitor performance metrics (e.g., SALT scores, upselling success, occupancy) and implement improvements as needed.
• Serve as Manager on Duty in rotation with leadership team.

Qualifications:

• High school diploma or equivalent required; hospitality degree or relevant college coursework preferred.
• Minimum 2–3 years of front desk or guest services supervisory experience, preferably in a full-service or resort setting.
• Proven leadership and team management skills with a guest-first mindset.
• Strong communication, organizational, and problem-solving abilities.
• Proficiency in Hilton OnQ PMS and familiarity with Hilton policies preferred.
• Must be able to work a flexible schedule, including weekends, holidays, and evenings.

Benefits:

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
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