Front Office Manager

Hilton Garden Inn Pittsburgh Downtown/Revel + Roost; Pittsburgh (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) with match

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Employee Assistance Program

Paid Time Off

Paid Holidays

UFC GYM Membership

Food & Beverage Discount

Paid Parking

Team Member Travel Perks/Discounts

Job summary

Hilton Garden Inn Pittsburgh Downtown is seeking a Front Office Manager to lead all front desk activities and staff. You will supervise, train, schedule, and recruit front desk agents and night auditors while ensuring the highest levels of guest service and operational excellence.

You will collaborate with Sales and Revenue teams to provide insights, address issues, and drive performance across departments.

Qualifications

• Strong organizational and communication skills for front desk leadership.
• Ability to work autonomously while guiding a hotel team.
• Proven leadership experience in guest service environments.
• Reliability and trustworthiness with a results-driven approach.
• Proficiency in Microsoft Office and data-driven decision making.

Responsibilities

• Supervise, coordinate, and participate in front desk activities.
• Direct, train, schedule, and recruit front desk staff and night auditors.
• Maintain high service standards and operational excellence.
• Collaborate with Sales and Revenue to optimize performance.
• Lead and motivate the team to achieve goals and guest satisfaction.
• Address guest issues promptly and ensure proper billing reconciliation.
• Ensure health, safety, and security compliance hotel-wide.
• Act as systems expert for front desk platforms (PEP, R&I, GRO, Quore).
• Assist during emergencies and support leadership with planning.

Skills

Highly organized

Oral & written comms

Autonomy

Leadership

Trustworthy

MS Office

Business analytics

Multitasking

Community involvement

Night/weekend work

Education

High School diploma or equivalent

Tools

PEP

R&I

GRO

Quore

Job description

The Hilton Garden Inn Pittsburgh Downtown is looking for a Front Office Manager to join their team! Hilton is ranked #1 on Fortune's Best Companies to Work For® in the U.S. list, offering exclusive global Team Member travel perks and discounts. This property is locally owned and operated by Piatt Hotel Group, an established, family-owned management group with a portfolio of newly constructed, renovated and well-maintained properties across Western PA. A career with Piatt Hotel Group offers pathways for new responsibility, career advancement and continuous learning for Team Members at every level.

As Front Office Manager you will supervise, coordinate, and participate in all activities of the front desk. This includes directing, training, scheduling and recruiting of front desk agents and night auditors. You will ensure that alldepartments are functioning efficiently and providing high-quality service toguests while maintaining operational excellence and service standards. You will be leading and motivating the team to deliver exceptionalservice and achieve the hotel and Piatt Hotel Group's goals and objectives.

Some duties will include:

• Training of associates
• Ensuringexceptional guest experiences by establishing and maintaining high servicestandards, monitoring guest feedback, and taking appropriate actions to addressany issues or concerns promptly.
• Conductregular inspections, implement corrective actions when necessary, and ensurecompliance with health, safety, and security protocols to ensure that the hotelmeets or exceeds brand standards, as well as local and internationalregulations.
• Optimizingprocess by analyzing operational data, identifying areas for improvement, andimplementing strategies to increase efficiency and productivity across alldepartments.
• Actas systems matter expert in all rooms related platforms (PEP, R&I, GRO,Quore in addition to others)
• Assist in times of emergencies or unforeseen situations.
• Workclosely with Sales Team and Revenue Manager to provide insights andrecommendations based on industry trends, guest feedback, and market analysis.
• Promoteteamwork and associate morale.
• Ensurethat the proper recruiting, interviewing, screening, reference checking, andhiring procedures are followed.
• Assistwith onboarding new employees, benefits enrollment, ensuring required trainingis assigned and completed.
• Resolveall service issues via written communication or phone calls to the completesatisfaction of hotel customers.
• Ensurebilling is reconciled and follow accounting policies.
• Supportother leadership team members and/or managers when needed.

Required Skills:

• Highlyorganized, solid oral and written communication skills
• Abilityto work autonomously and sell effectively
• Leadershipskills
• Trustworthyand results-driven
• Workingknowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Excellentbusiness and analytical skills
• Theability to handle multiple tasks in a fast-paced business environment.
• Willingnessto participate in community-drivenevents, charities, chamber of commerce and other local organizations.
• Must be available to work nights, weekends and holidays.

Education and Experience:

• High School diploma orequivalent
• Minimumof 2 (two) years Front Desk Manager experience
• Revenue Management experience preferred but not required
• Hiltonexperience and systems experience preferred but not required

Benefits:

We offer a competitive benefits package including 401(k) with match, Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Paid Time Off (PTO), Paid Holidays, Paid UFC GYM Membership, Food & Beverage Discount, Paid Parking and Team Member Travel Perks/Discounts.

Equal Opportunity Employer