Director of Services

Philadelphia International Airport (PHL); Philadelphia (Philadelphia County); On-site; USD 101,000 - 128,000; Full time

Benefits offered by this job

Relocation assistance

Bonus eligible

Job summary

Marriott International's W Hotels division in Philadelphia seeks a Housekeeping Manager to lead operations for guest rooms, public spaces, and staff. You will direct housekeeping teams, coordinate with Front Office, and maintain high standards of cleanliness and service.

The role emphasizes cost control, staff development, and achieving guest satisfaction while supporting the property's financial goals.

Qualifications

• High school diploma or GED required; 2 years in housekeeping or related area preferred.
• Alternate: 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Manage housekeeping operations and staff across guest rooms, public spaces, and employee areas.
• Direct and coordinate housekeeping, recreation/health club, and laundry activities as applicable.
• Ensure standards compliant operations and maximize departmental financial performance.

Skills

Leadership

Operations management

Customer service

Education

High school diploma or GED; 2 years experience in housekeeping

2-year degree in Hotel/Restaurant Management or related

Job description

Additional Information

• Relocation Assistance Available
• Job Number 26118738
• Job Category Housekeeping & Laundry
• Location 1439 Chestnut St, Philadelphia, Pennsylvania, United States, 19102 VIEW ON MAP (https://www.google.com/maps?q=1439%20Chestnut%20St%2C%20Philadelphia%2C%20Pennsylvania%2C%20United%20States%2C%2019102)
• Schedule Full Time
• Located Remotely? N
• Position Type Management
• Pay Range: $101,000 - $128,000 Annually
• Bonus Eligible: Y

Job Summary

Manages housekeeping functions and staff to ensure property guest rooms, public space and employee areas are clean and well maintained. Areas of responsibility include Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed.

Candidate Profile

Education and Experience

• High school diploma or GED; 2 years experience in the housekeeping or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Core Work Activities

Managing Housekeeping Operations

• Maintains strong working relationship with Front Office to ensure effective communications for operational issues.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Ensures guestrooms, public space and employee areas are cleaned according to operating standards.
• Ensures compliance with all housekeeping policies, standards and procedures.
• Initiates and maintains an effective inspection program including rooms, public areas, employee work and locker areas, storage areas, recreation areas, laundry areas, garage and grounds.

Managing Departmental Costs

• Supervises and approves the budgeting and ordering of guestroom and cleaning supplies.
• Understands the importance of department's operation on the overall property financial goals and educates staff on details as appropriate.
• Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
• Keeps the Housekeeping team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

• Responds to and handles guest problems and complaints effectively.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Empowers employees to provide excellent customer service.
• Develops goals and expectations for direct report managers.
• Celebrates successes and publicly recognizes the contributions of team members.
• Reviews employee satisfaction results to identify and address employee problems or concerns.
• Communicates expectations, recognizes performance, and produces desired business results.

Conducting Human Resources Activities

• Ensures property policies are administered fairly and consistently.
• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
• Establishes goals and objectives for all areas of responsibility.
• Directs staff to strive for continuous improvement in all areas of responsibility.
• Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
• Manages employee progressive discipline procedures for areas of responsibility.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Ensures employees are treated fairly and equitably.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.

Be where you can do your best work,begin your purpose,belong to an amazing global team, andbecome the best version of you.