Front Office Manager

Atrium Hospitality; Omaha (NE); On-site; USD 50,000 - 70,000; Full time

Job summary

Un hôtel de renommée à Omaha recherche un Manager de Front Office passionné pour rejoindre son équipe dynamique. Vous serez responsable de la gestion des opérations du front office, veillant à offrir une expérience client exceptionnelle tout en supervisant le personnel. Rejoindre cette entreprise signifie être intégré à une culture d'inclusion, de respect et d'innovation, avec des opportunités de progression de carrière.

Benefits

401(k) avec contribution de l'employeur

Couverture santé complète

Congés payés et programmes de réduction

Programmes de bien-être

Remboursement des frais de scolarité

Qualifications

• Minimum 2 ans d'expérience en front desk.
• Expérience préalable en supervision requise.
• Capacité à travailler dans un environnement flexible.

Responsibilities

• Gérer les rapports directs et assurer la performance des employés.
• Améliorer l'expérience client en anticipant les besoins.
• Veiller à la conformité des procédures d'exploitation.

Skills

Service

Perseverance

Inclusion

Respect

Innovation

Teamwork

Tools

Microsoft Suite

Job description

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Hotel

Omaha Embassy Suites

555 South 10th St

Omaha, NE 68102

Front Office Manager

Full time

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

What’s in it for you?

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning – 40% of our management hires are internal promotions!
• Invest in Your Future – 401(k) plan with company match.
• Comprehensive Health Coverage – Medical, dental, and vision insurance options.
• Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.
  
  

__________________________________________________

Do you love hospitality and have a passion for delivering exceptional guest experiences? The Embassy Suites Hotel is in downtown Omaha’s Old Market district, a 10-minute walk from the Durham Museum, Orpheum Theater, and Holland Performing Arts Center. The CHI Health Center is half a mile and Henry Doorly Zoo is two miles away. Enjoy our newly remodeled property with unique benefits to you. We are seeking a dynamic and dedicated Front Office Manager to lead our great front desk team and ensure every guest feels right at home.

Come join our team of leaders who are passionate about servicing guests while taking care of the people who make it happen, our associates.

With Atrium Hospitality you can be a part of one of the largest hotel management companies in the United States. We are passionate about our CORE values of Service, Perseverance, Inclusion, Respect, Innovation and Teamwork and instill these into each of our associates daily.

Primary Purpose

The primary purpose of the Front Office Manager is to ensure an exceptional guest experience while ensuring all standard operating procedures pertinent to the Front Office Department (including brand and Atrium specific) are being followed.

Work Performed

The Front Office Manager will be tasked with the following duties, responsibilities, and assignments:

• Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline
• Ensure that Associates are meeting guest needs and appropriately responding to any guest concerns and escalating as appropriate;
• Create a best-in-class guest experience by engaging with guests, providing friendly courteous service, anticipating guest needs, increasing guest loyalty, and maintaining relationships;
• Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner;
• Ensure financial goals of the department and the hotel are being met by managing labor costs; controlling expenses for supplies and equipment, and determining revenue-driving initiatives;
• Perform or assist with cleaning duties as necessary ensuring the hotel is achieving Cleanliness Assured Standards;
• Evaluate and recommend revenue driving initiatives and monitor revenue performance;
• Recommend and implement approved changes that could improve service and increase operational efficiency;
• Ability to serve as Manager on Duty; and
• Any and all other work as required to complete the primary purpose of the position.
  
  

Qualifications

Required Prior Experience:

Minimum 2 Years Of , Front Desk Experience,

Minimum 2 years of prior supervisory experience

Preferred Prior Experience

2 years of night audit experience

Required Technology

Basic computer knowledge, including the Microsoft Suite of Word, Excel, PowerPoint Outlook, and Teams

Physical

Able to lift 50lbs occasionally

Able to lift 10lbs regularly

Able to stand/or walk for duration of scheduled shift

Other

Able to work a flexible schedule to include evenings, nights, weekends, holidays, and special events

_____________________________________________

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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