Front Office Manager

The Crescent Hotels Group; Oklahoma City (OK); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a dynamic team at an esteemed hospitality group as a Front Office Manager. This role is pivotal in ensuring exceptional guest experiences and leading a dedicated team. You'll oversee daily front desk operations, ensuring compliance with corporate standards while maximizing guest satisfaction. The Crescent Hotels Group values diversity and inclusion, fostering a respectful workplace where every associate can shine. With competitive wages, an exceptional benefits plan, and opportunities for growth, this is your chance to make a meaningful impact in the hospitality industry. Start your journey where you belong and let your career shine bright!

Benefits

Highly competitive wages

Exceptional benefit plan

401K matching program

Flexible scheduling

Travel discounts

Paid time off

Qualifications

• Seasoned professional in Front Office management with strong leadership skills.
• Exceptional organizational and time management abilities.

Responsibilities

• Oversee daily operations of the front desk ensuring guest satisfaction.
• Act as the main contact for guests and hotel departments in the absence of management.

Skills

Organizational Skills

Time Management

Leadership

Customer Service

Education

Experience in Front Office Management

Job description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join us on our Rooms Leadership team. We are committed to providing you with:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent-managed properties in North America for you & your family members
• Discounts at Marriott properties globally
• Paid time off

Here is what you will be doing each day:

As our Front Office Manager, you will be overseeing the daily operations of the front desk, ensuring that front desk and communications meet hotel standards for maximum guest satisfaction and acting as the main contact for guests and other hotel departments in the absence of other managerial staff. This role is key in ensuring quality service and compliance with corporate policies and procedures while meeting/exceeding financial goals.

Does this sound like you?

You are a seasoned professional in the Front Office in a hotel setting and love getting to lead a team. Your organizational and time management skills are unparalleled and you love to teach new skills to your associates. You lead by example and don’t mind getting on the front lines to help your team when needed.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.