Front Office Manager

The George at Columbia , Tapestry by Hilton; New York (NY); On-site; USD 70,000 - 81,000; Full time

Job summary

A leading hotel in New York City seeks a passionate Front Office Manager to lead their front office team. This role involves mentoring staff, ensuring exceptional guest service, and managing daily operations for a 139-room hotel. Ideal candidates will have strong leadership skills and relevant experience, with benefits including health insurance and travel discounts.

Benefits

Bonus Eligible

401k

Health/Dental/Vision/Life Insurance

Team and Travel Discounts

Career advancement opportunity

Qualifications

• 2+ years Front Office Manager experience in a branded hotel required.
• Fluency in English, Spanish preferred.
• Strong leadership and communication skills essential.

Responsibilities

• Mentor front office TEAM and oversee daily operations.
• Enhance guest experience through exceptional service.
• Train and coach guest services department staff.

Skills

Leadership

Customer Service

Communication

Multitasking

Problem Solving

Education

College degree in hospitality-related field

Tools

Microsoft Office

OnQ

Opera

Slack

Job description

About Us: Our TEAM culture motivates and encourages each individual member to achieve “MORE” in daily life and prosper in their career with a company that values them. Our hope is that each day you will uncover new reasons to love what you do!

T.E.A.M = Together Everyone Achieves More

About the Role: Are you a passionate, energetic leader that impressing guests comes naturally? Are you an aspiring hospitality professional who is ambitious, eager to learn and understands the value of working in a team-based environment? If this sounds like you, consider this exciting opportunity!

AsFront Office Manager, you will mentor our dynamic front office TEAM ensuring outstanding customer service and delivering positive delivering an exceptional experience to every guest at our hotel.

TEAM Benefits:

• Bonus Eligible
• 401k
• Health/Dental/Vision/Life/Voluntary Insurance
• Team and Travel Discounts
• Career advancement opportunity

Full-time positions are benefits-eligible, including time off, travel discounts, and medical and other insurance options.

Travel Discounts - With multiple brands and thousands of locations worldwide, TEAM members are eligible for special travel discounts and sometimes even food and beverage (F&B) discounts. Get away to relax, visit family, or see the World!

Responsibilities:In this role, you will be responsible for training, coaching, and overseeing the daily operations of the guest services department at a 139-room hotel.This includes the front desk, reservations, and audit, as well as general guest services, working closely with the team daily. This position helps to set the tone for the guest experience and demonstrates leadership by setting the example of exceptional guest service.

As Front Office Manager, you will work effectively as a team contributor on all assignments and independently. The person in this key role is exceptional in communicating and coordinating work efforts with their team and others to achieve outstanding guest and team member satisfaction throughout the hotel. Performs quality work within deadlines with or without direct supervision.

Requirements:

• Previous 2+ years of Front Office Manager experience in a branded hotel environment
• A college degree or coursework in a hospitality-related field is preferred.
• Strong knowledge of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack)
• Fluency in English: additional languages preferred. Spanish language skills are beneficial.
• Excellent verbal and written communication skills
• High energy with effective and influential people skills. Positive attitude and the desire to motivate others
• Strong leadership skills
• Superior interpersonal and customer service skills
• Reliable with the ability to multitask and work under pressure
• Full availability is required, and you must be able to work varied hours, including nights, weekends, and holidays

An employee must meet the physical demands described here to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to stand, sit, or walk for an extended period. The employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

Compensation:

The anticipated compensation range for the position for applicants working in NYC is $70,000 per year (depending on the property). The annual salary offered to a successful candidate will depend on several factors, including years of experience in the job, years of experience in the required industry, education, and other relevant qualifications.

Source: Hospitality Online