Front Office Manager

Davidson Hospitality Group.; Memphis (TN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Multiple Tiers of Medical Coverage

Dental & Vision Coverage

24/7 Teledoc service

Tuition Reimbursement

Hotel Discounts

401K Match

Paid Time Off

Job summary

Davidson Hospitality Group. is seeking a Front Office Manager for Memphis RiverLine Hotel, located in downtown Memphis, Tennessee. This role involves leading the front desk team, ensuring exceptional customer service, and collaborating with various departments to enhance guest experiences.

The ideal candidate will have 2+ years of experience in hotel management, strong leadership skills, and the ability to work flexible hours. The position offers a competitive benefits package and opportunities for career growth.

Qualifications

• 2+ years of experience in hotel front desk management or related field.
• Proficient in hotel management software and Microsoft Office.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Lead front desk operations ensuring top-notch customer service.
• Oversee team of front desk agents and coordinate with departments.
• Manage human resources functions, including recruiting and training.

Skills

Leadership and management skills

Excellent communication and interpersonal skills

Customer service oriented

Detail-oriented

Multi-tasking

Tools

Opera PMS

Microsoft Office

Micros

Job description

Property Description

Memphis RiverLine Hotel (formerly Sheraton Memphis) is a well-established hotel located in the heart of downtown Memphis, Tennessee, offering an exciting and dynamic work environment. The hotel offers a range of employment opportunities, from guest services to food and beverage, providing a diverse and rewarding career path. Memphis RiverLine Hotel is committed to creating a guest-centric work culture that values teamwork, professionalism, and outstanding guest experiences. Employees can expect to work in a fast-paced and dynamic environment, where they can showcase their skills, grow their career, and be part of a team that delivers exceptional service to guests. Joining the team at Memphis RiverLine Hotel presents a unique opportunity to be part of a respected hotel that plays a key role in the vibrant hospitality scene of Memphis.

Overview

Join our team as a Front Office Manager and make a difference in our guests' experiences! We are seeking a driven and enthusiastic individual to lead our front desk operations, ensuring top-notch customer service and efficient daily operations. As a Front Office Manager, you will have the opportunity to oversee a team of front desk agents and work closely with other departments to create a seamless guest experience. You will manage human resources functions including recruiting, selection, orientation, training, coaching, performance reviews, recognition programs, maintain a skilled and motivated workforce. If you are passionate about hospitality and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity!

Qualifications

• 2+ years of experience in hotel front desk management/supervisory operations or related field
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Read, write and speak English fluently
• Proficient in hotel management software and Microsoft Office
• Detail-oriented and able to multi-task effectively
• Customer service oriented and committed to providing exceptional guest experiences
• Computer experience required. Proficient in Opera PMS, Micros & Microsoft Office
• Prior cash handling experience necessary
• Ability to work flexible hours, including weekends and holidays as needed

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation. Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.