Front Office Manager

The Wurzak Hotel Group; King of Prussia (Montgomery County); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a vibrant and energetic team at a modern hotel where your leadership skills will shine as a Front Office Manager. This role is pivotal in ensuring guest satisfaction and developing a high-performing team. You'll oversee front desk operations, manage budgets, and create an exceptional experience for every guest. With a commitment to continuous improvement, you will drive service excellence while maintaining a collaborative environment. This is an exciting opportunity to grow your career in hospitality while being part of a company that values diversity and inclusion.

Benefits

Paid Time Off

Medical, Dental, Vision Insurance

Wellness Programs

Hotel and Travel Discounts

Generous Retirement/401k Benefits

Education and Professional Development

Qualifications

• Two year college degree or equivalent hospitality experience required.
• Strong leadership and customer service skills are essential.

Responsibilities

• Manage front desk and night audit teams focused on guest satisfaction.
• Ensure compliance with labor laws and resolve service complaints.

Skills

Interpersonal Skills

Customer Service

Leadership

Multi-tasking

Communication Skills

Problem-Solving

Education

Two Year College Degree

Equivalent Hospitality Experience

Tools

Common Computer Software

Job description

Here at the Element Valley Forge, we are looking for a motivated, guest focused, experienced Front Office Manager to add to the team! This property thrives on the energy of our team, allowing us to use that energy to provide an unforgettable, second to none experience for our guests, prompting them to return again and again. This 2 year old property is the place to build your career as a Front Office Manager and continue to set the bar high for this fun, energized, quality service focused property.

Job Summary

This individual will be directly responsible for the front desk and night audit teams, with a focus on guest and associate satisfaction. Ideal candidates will be driven and focused on driving guest satisfaction and leading and developing our associates.

Essential Functions

• Assist in the interviewing and strong performance supervision of front office associates.
• Ongoing review of staff to ensure adherence to established policies and procedures.
• Process check-in and check-out, verify billing, create reservations, and process special requests.
• Knowledge of hotel property and local attractions to assist guests.
• Establish and maintain open collaborative relationships with direct reports and management throughout the hotel.
• Compliance with Federal & State Labor laws.
• Ensure that all complaints regarding service and/or accommodations are investigated and resolved.
• Monitor budgets and payroll records and review financial transactions to ensure appropriateness.
• Ongoing analysis of processes for continuous improvement/efficiency.
• Coach and support the office team to effectively manage occupancy, guest service, and controllable expenses.
• Identify service issues and trends. Facilitate creative solutions to overcome obstacles and ensure continuous guest satisfaction results.
• Balance cost controls with exceptional guest service and associate satisfaction.
• Maintain STRICT key controls and safety and security standards.
• Other duties as assigned.

Qualifications

The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.

Education and Experience

• Two year college degree or equivalent hospitality experience.
• Previous brand-specific experience.
• Strong leader of people.
• Superior interpersonal and customer service skills.
• Reliable with the ability to multi-task and work under pressure.
• Excellent verbal and written communication skills.
• Intermediate to advanced computer skills.
• Familiar with common computer software programs.
• Must be willing to work varied hours including nights, weekends and holidays.

Compensation and Benefits

• Competitive Salary.
• Paid Time Off.
• Medical, Dental, Vision health insurance.
• Robust supplemental insurance for Life, AD&D, Pets, legal and more.
• Wellness programs for mental, physical, and financial wellness.
• Hotel and travel discounts.
• Generous retirement/401k benefits.
• Education and professional development.

Wurzark Hotel Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.