Front Office Manager

Marquee Hospitality LLC; Kansas City (MO); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading hotel management company seeks an Operations Assistant to oversee daily activities and enhance financial performance. The role involves mentoring staff, managing operations, and ensuring exceptional guest experiences. This dynamic position offers opportunities for personal and professional growth within a supportive team environment.

Benefits

Quarterly celebrations with gift cards or bonuses.

Buddy program for employee support.

Flexible schedules.

Employee incentives.

Qualifications

• Experience in hotel operations or management.
• Ability to provide team mentorship and coaching.
• Strong organizational and communication skills.

Responsibilities

• Assist in managing day-to-day hotel operations.
• Supervise front desk and shuttle staff.
• Assist Manager with financial reports and purchasing records.

Skills

Team management

Financial planning

Operational oversight

Conflict management

Communication

Job description

Assist in managing day-to-day hotel operations by maximizing financial returns, driving the development of people, creating and maintaining a unique guest experience, executing on brand standards, and building awareness of the hotel and brand in the local community. Act as General Manager in his/her absence.

Details:

• Assist the Manager in the development, implementation, and monitoring of financial and operational plans for the hotel.
• Provide regular direction and manage hotel operations for all departments.
• Assist the Manager with recording and inputting credit card purchases and petty cash purchases into the Hotel’s Google Drive Folder.
• Make recommendations for capital improvements to enhance the assets of the hotel and improve brand loyalty.
• Assist in the completion of EOM reports each month by its specified due date.
• Manage day-to-day operational activities, plan and assign work, and establish performance and development goals for team members.
• Supervise front desk and shuttle staff, ensuring all checklists are completed by each employee.
• Ensure staffing schedules stay within the payroll budget and manage staff time effectively.
• Maintain communication with Management regarding operational issues and ensure front desk and housekeeping departments are aligned.
• Provide mentoring, coaching, and regular feedback to improve team performance, manage conflicts, and recognize achievements.

Benefits:

• Quarterly celebrations with gift cards or bonuses.
• Buddy program for employee support.
• Flexible schedules.
• Employee incentives.